Services Coordinator

Services Coordinator

Hours:

37.5 hours per week (shift pattern)
Hourly Rate: £13.00

• Core hours between 7:00am – 6:00pm, Monday to Friday
• Saturday morning on-call (rota shared with two other team members)
• Initially 5 days per week in the office
• Once fully competent, potential to work from home
  , with a maximum of 2 office days per week
• Occasional site visits (approximately once per quarter)

We are looking for a Services
Coordinator to support the Water Delivery Lead and wider Water Delivery Team in delivering high-quality customer service and efficient business operations.

This is a fast-paced, reactive role acting as the first point of contact for key stakeholders on the Sizewell C (SZC) project
, supporting clear communication, effective coordination, and a seamless customer experience.

The role plays a key part in maintaining strong communication between clients, site-based teams, and contractors, ensuring operational requirements are met, processes are followed, records are auditable, and service delivery is maintained across all operational hours.

• Act as the primary day-to-day contact for SZC project stakeholders, including clients, site operations, and contractors
• Respond to emails, phone calls, and Teams messages within agreed service levels
• Support regular virtual and face-to-face meetings and attend site visits when required
• Identify, troubleshoot, and escalation operational issues to support timely resolution
• Maintain clear, professional communication to support client satisfaction
• Contribute to continuous improvement initiatives and develop within the role as project complexity increases

• Coordinate resources and schedules during operational hours to meet client requirements
• Accurately capture and process delivery requests within relevant systems
• Maintain scheduling systems and assign work to contractors
• Monitor progress and maintain regular communication with stakeholders
• Resolve site access and delivery issues in a timely manner
• Prepare and maintain spreadsheets and documentation to plan, track, and record delivery information

• Maintain accurate records of completed work for operational tracking and reporting
• Ensure client, legal, health & safety documentation is accurate and auditable
• Support financial monitoring and control, including month-end processes

• Support the Water Delivery Lead and HSEQ team to ensure safe, compliant operations
• Ensure work requests are clearly understood for safe and efficient delivery
• Assist with reporting and escalation of incidents, near misses, and HSEQ observations
• Support site-based activities, including inspections and documentation audits

• Work collaboratively to support effective team operations
• Provide cross-cover for the Water Delivery Lead and Administrator, including administrative and financial tasks, as required
• Support continuity of service across the Water Delivery Team

• Strong communication and coordination skills
• Comfortable working in a fast-paced, reactive environment
• Organised with good attention to detail
• Confident using systems, spreadsheets, and operational data
• Able to work flexibly as part of a shift-based team
• Willing to attend occasional site visits

PLEASE APPLY NOW FOR IMMEDIATE CONSIDERATION

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