2nd Line Engineer

Job Title

2nd Line Engineer

Huntingdon, UK

High - DV "Developed Vetting"

Everything we do is built on a commitment to do the right thing for our customers, our people and our community. Our mission and our values guide the way we do business. Our culture is shaped by our values, beliefs and expectations.

• Manage and maintain servers, virtual machines to ensure high availability and performance, including the creation and deployment of new equipment.
• Responsible for updating certification of the network.
• Provide expert-level support to end‑users, resolving complex issues and offering training on new systems or processes to C4 Eng and the wider community.
• Implement security best practices and respond to security incidents to protect the infrastructure.
• Work closely with 3rd line and Apps team to troubleshoot complex issues and support core services.

• SD+ Ticket resolutions - Utilising technical expertise to ensure incidents are dealt with in a timely manner, meeting KPI/SLA.
• Maintenance - Responsible for completing periodic maintenance of the system utilizing periodic preventative maintenance (PPM).
• Patching - Utilizing WSUS and SCCM to patch all domains that Leidos are responsible for. Patching consists of Microsoft and security updates to respond to vulnerabilities.
• Documentation - Maintain and create documentation of system configuration changes and accurately record work in SD+.
• Resource Movement - Assist in the configuration, installation, and deployment of infrastructure components, including virtual machines, UAD’s.
• Participation in Projects - Engage in infrastructure‑related projects, CR’s contributing to implementation build and testing phases.

• Communications
  . Verbal, written including technical documentation.
• Adaptability and flexibility
  . Able to change focus under changing situations.
• Technical expertise
  . Ability to troubleshoot and fault rectification variety of issues.
• Attention to detail
  . Including written and work carried out.
• Customer service excellence.
• Teamwork
  . Build effective internal and external relationships.

• Contributory Pension Scheme
• Private Medical Insurance
• 33 days Annual Leave (including public and privilege holidays)
• Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)
• Access to Flexi‑time benefits

£36,900.00-£46,100.00

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.