Network Support Technician-Mountwest Community & Technical College-Cabell

Position: Network Support Technician-Mountwest Community & Technical College-Cabell Co.
NETWORK SUPPORT TECHNICIAN-MOUNTWEST COMMUNITY & TECHNICAL COLLEGE-CABELL CO.

FLSA Status:
Exempt

Job Status:
Non-Classified, Full-time, Benefits Eligible

Reports To:

IT Director

Salary: $40,000-$45,000/year

Position Information:
Title Code 553234 Benefits eligible. SOC Code 151231

The Network Support Technician assists with the maintenance, operation, and support of the college's wired and wireless network infrastructure and related information technology systems. This entry-level position provides technical assistance in troubleshooting network connectivity, maintaining network equipment, supporting system operations, and ensuring reliable access to technology resources across the college.

Working under the direction of the IT Director, the Network Support Technician also provides general technical support for college employees, students, classrooms, and Help Desk operations. Responsibilities include hardware and software troubleshooting, technology installations, equipment maintenance, and support for classroom instructional technologies.

This position is intended for an individual seeking to develop and expand practical technical skills in networking, infrastructure support, and general IT operations.

General Duties and Responsibilities

• Provide technical support for network connectivity issues involving Internet access, wireless networks, VPN connections, and other network services.
• Assist with installing, configuring, replacing, and maintaining switches, wireless access points, cabling, patch panels, and related network equipment.
• Troubleshoot common networking issues involving TCP/IP, DNS, DHCP, VLANs, and network connectivity.
• Monitor network availability and performance, identify potential issues, and elevate complex problems as appropriate.
• Assist with routine firmware updates, backups, disaster recovery procedures & testing.
• Assist IT Director to maintain accurate network documentation, including diagrams, equipment inventories, configurations, and related technical procedures.
• Assist with maintaining network security through established security practices, IT policies, access controls, and system updates.
• Provide technical assistance to end users with computer hardware, software, account, and classroom technology issues as needed.
• Respond to assigned Help Desk tickets and service requests, ensuring timely troubleshooting, resolution, and documentation.
• Provide basic support for user accounts, authentication, multi-factor authentication, and access-related issues.
• Perform other related duties as assigned.

Qualifications Required

• Associate degree in Information Technology, Computer Networking, Computer Information Systems, Cybersecurity, or a related field; OR an equivalent combination of technical education, certifications, internships, and relevant hands-on IT support experience.
• Experience troubleshooting computer, connectivity, wireless, account-access, or other technical-support issues through work, internships, coursework, labs, volunteer work, or similar experience.
• Foundational knowledge of TCP/IP, IP addressing, DNS, DHCP, VLANs, switching, wireless networking, and VPN technologies.
• Ability to follow procedures, troubleshoot issues methodically, document work, and elevate complex problems appropriately.
• Strong customer-service, communication, organizational, and problem-solving skills.
• Ability to work independently on assigned tasks and collaboratively as part of an IT team.

Physical Requirements:

While performing the duties of this position, the employee may be required to sit, stand, walk, and remain in a stationary position for extended periods. The employee may occasionally be required to bend, stoop, kneel, crouch, crawl, climb ladders or stairs, and reach overhead or in confined areas to access, install, inspect, or maintain network equipment and cabling. The position may require the ability to lift, carry, push, or pull equipment, tools, and supplies of up to 50 pounds;

use hands and fingers to manipulate small components and operate tools; and perform tasks requiring manual dexterity and visual acuity. Physical requirements may vary depending on assigned duties and work locations.

Preferred:

• CompTIA Network+, Cisco CCNA, or related coursework/training.
• Experience with cabling, patch panels, equipment racks, access-point installation, or basic network-equipment support.
• Experience with Microsoft 365, Active Directory, Entra , endpoint support
• One year of help desk, desktop support, technical-support, internship, or…