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Job Description & How to Apply Below
Skill- SD Agent
Experience - 4 to 6 yrs
Location
- Hyderabad Deccan Park
JD:
"
• Handle incoming calls, emails, and chat requests from users.
• Log incidents and service requests accurately in the ticketing system.
• Provide first-level troubleshooting for hardware, software, and network issues.
• Escalate unresolved issues to appropriate support teams.
• Follow up on open tickets to ensure timely resolution.
• Maintain knowledge base articles and update documentation.
• Ensure compliance with SLAs and ITIL processes.
• Communicate effectively with users regarding status and resolution.
• Identify recurring issues and suggest improvements."
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