Document Management Business Analyst

Freyr Digital — a technology-driven company building smart, AI-powered software solutions for the Life Sciences industry, including pharmaceuticals, biotech, and healthcare. As part of Freyr Solutions, a global leader with over a decade of regulatory expertise, Freyr Digital is revolutionizing traditional processes through cutting-edge digital innovation. By leveraging AI, automation, and cloud-based platforms, we make compliance and regulatory operations faster, more intelligent, and effortlessly scalable for our 200+ global clients across multiple countries.

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Description

- Elicit and Document Requirements:
Lead workshops, interviews, and process analysis (as-is and to-be) sessions with stakeholders to gather, analyze, and define clear business requirements for document and records management solutions (e.g., SharePoint, Documentum, Open Text, etc.).
- Process Mapping:
Develop business process maps and present to client with to-be process maps.
- Translate business requirements into functional specifications for system configuration, metadata structures, content classification/taxonomy, and security access profiles within the DMS.
- Perform Gap analysis with respect to product release road map and negotiate with client for approval.
- Act as the subject matter expert (SME) and primary communication channel between business users, developers, quality assurance (QA) teams, and system administrators.

Required Skills and Qualifications:

- Business Analysis:
Requirements Elicitation, Gap Analysis, creating BRDs, FSDs, Use Cases, and User Stories (Agile/Scrum).
- Document Management:
Had good understanding of document lifecycle, document metadata, virtual documents and archiving features.
- Technical Proficiency:
Hands-on experience with at least one major Document Management System (DMS) or Enterprise Content Management (ECM) platform (e.g., SharePoint, Documentum, Opentext).

- Soft Skills:

Exceptional Written and Verbal Communication, Stakeholder Management, Presentation skills, Critical Thinking, and Problem-Solving.
- Education/

Experience:

Bachelor's degree in Business, Information Science, Computer Science, or a related field. 06 years of experience as a Business Analyst, with a focus on document or content management.
- Support system rollouts, including training development, end-user training delivery, and communications to facilitate user adoption.