Desktop Support Engineer Third Party payroll

1. Installation of OS & other applications such as Office Suite, Adobe Acrobat etc. as per Customer's software deployment      policy, and add or remove accessories, peripherals or mobile devices and configure PCs

2. Perform troubleshooting & verify hardware and software as per Client requirements

3. Configure desktop and laptop as per the desktop/laptop standardization policies of CUSTOMER

4. Configuration & troubleshooting of printers

6. Configuration of Outlook and troubleshooting of the related issues (System and on PDAs)

7. Troubleshoot and resolve desktop / laptop OS issues
8. Assist users in accessing applications based on standard SOP's
9. Vendor co-ordination in terms of Call logging, tracking and closure for OEM calls pertain to hardware, software, and     networking support
10. Basic troubleshooting of the network related issues for laptop, Internet access & connectivity.
11. Tracking & end to end closure of the escalated issue with back-end team & domain owners.