Job Description & How to Apply Below
Experience - 5+ years
Work Location - Hyderabad
Work Mode - Work From Office - Hybrid
Required Notice Period - Immediate Joiners
Must Have
Salesforce expertise:
Strong hands-on experience with Service Cloud, Salesforce AI (Einstein, bots, agents), knowledge of data model design, automation (flows, process builder, Apex).
Product & Capability Ownership:
Proven track record in owning enterprise platforms or applications with measurable business outcomes.
Integration Knowledge:
Experience integrating Salesforce with enterprise systems, data platforms, or cloud services.
Governance & Compliance:
Understanding of platform standards, data governance, and AI governance principles.
Stakeholder Management:
Abilityto influence senior business and technical stakeholders and balance competing priorities.
Delivery & Change Management:
Experience leadingreleases, UAT, and adoption initiatives across global or offshore teams.
Analytical & Problem-Solving
Skills:
Ability to interpret metrics, identify bottlenecks, and drive continuous improvement.
Salesforce certifications (Administrator, Platform App Builder, Service Cloud Consultant, or equivalent).
Experience managing vendors or implementation partners.
Familiarity with global operations or contact center workflows.
Exposure to enterprise AI or analyticsprojects integrated with Salesforce.
Responsibilities
Own the Salesforce roadmap and backlogprioritization across the client’s Customer care teams.
Act as the decision authority for Customer care Salesforce design, configuration, and customization tradeoffs.
Define and enforceplatform standards, data models, and automation guardrails.
Govern adoption and use of Salesforce
AI capabilities (Einstein, bots, agents) in line with Operational and Enterprise AI governance.
Ensure Salesforce data quality and readiness for reporting, analytics, and AI use cases.
Coordinate integrations with enterprise system sand data platforms to enable end-to- end operational workflows.
Lead release planning, UAT, and change management forsmooth delivery of updates.
Evaluate features, licenses,and third-party add-ons, and hold vendors and partners accountable for delivery outcomes.
To apply , connect with Abhishek via or Call / Whats App on
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×