AWS Connect Developer

Blue Spire is seeking experienced  AWS Connect Engineer (6–12 years)  to support large-scale  enterprise AWS Connect migration and modernization initiatives  for our BFSI clients. In this role, you will design and deliver next-generation cloud contact center solutions, participate in architecture discussions, and guide end-to-end implementation across AWS services and integrations.
This is a mid-senior technical role requiring strong hands-on engineering expertise, migration experience, and the ability to lead components of enterprise-scale projects.

Key Responsibilities
AWS Connect Engineering
Lead and contribute to  AWS Connect migrations , including Cisco-to-AWS transition projects.
Design, build, and optimize  AWS Connect call flows, routing profiles, queues, and IVR logic .
Implement integrations with  AWS Lambda, API Gateway, Dynamo

DB, S3, Cloud Watch , and other AWS services.
Own the full lifecycle of solutions — configuration, deployment, monitoring, and performance optimization.
Solutioning & Technical Leadership
Participate in  solution architecture discussions , providing technical inputs and best practices.
Guide junior team members on AWS Connect setup, development, and troubleshooting.
Collaborate with product, architecture, infra, and business teams to deliver secure, scalable, and compliant solutions.
Development & Integrations
Work closely on  custom APIs , backend services (Java/Node.js), and UI layers (React/Angular) when needed.
Integrate contact center workflows with  CRM systems, bots (Lex), analytics , and enterprise systems.
Operational Excellence
Support ongoing maintenance, monitoring, incident resolution, and continuous improvement.
Apply  Dev Ops, CI/CD , and cloud-native engineering practices where applicable.

Required Skills & Experience (6–12 Years)
Core AWS Connect Expertise
Strong hands-on experience with  Amazon Connect , including call flows, routing, IVR design, CTI integrations.
Proven experience in  migration projects  (preferably Cisco → AWS Connect).
Proficiency in  AWS Lambda  and event-driven architectures.
AWS Ecosystem
Solid understanding of:
IAM, Cloud Watch, Dynamo

DB, S3, Kinesis, API Gateway
Logging, monitoring, and operational troubleshooting
Contact center security and compliance baselines
Development & Integration Skills
Strong experience with  REST APIs, microservices , and integration patterns.
Good to have:  Java, Node.js , and  front-end experience  (React/Angular).
Professional Skills
Strong analytical and debugging skills.
Ability to work with cross-functional stakeholders in large enterprise environments.
Excellent communication and documentation capabilities.

Nice-to-Have Skills
Knowledge of  Dev Ops tools  (Jenkins, Docker, Kubernetes) and CI/CD automation.

Experience with  Amazon Lex , conversational AI, and bot frameworks.
Exposure to large-scale  BFSI domain  environments.

Certifications:

AWS Solutions Architect, AWS Developer, AWS Connect Specialty (if applicable) .