Lead CMDB

Key Responsibilities
CMDB Strategy & Governance
Define and implement CMDB policies, standards, and governance frameworks.
Establish roles and responsibilities for CI Owners, Configuration Managers, and stakeholders.
Drive CMDB maturity through continuous improvement initiatives.
Design & Implementation
Architect CMDB structure aligned with Service Now CSDM and ITIL guidelines.
Oversee discovery tools, reconciliation rules, and lifecycle management for CIs.
Ensure accurate CI relationships for impact analysis and dependency tracking.
Data Quality & Compliance
Implement processes for CI validation, reconciliation, and retirement of stale/duplicate records.
Monitor data integrity and enforce compliance with organizational standards.
Integration & Automation
Lead integrations between CMDB and ITSM, ITOM, and third-party systems using REST/SOAP APIs.
Drive automation for CI updates, service mapping, and reporting.
Stakeholder Management & Training
Collaborate with Service Owners, Ops teams, and governance boards.
Conduct OCM activities and training sessions for CMDB processes and tools.

Required Skills & Competencies
Strong expertise in  Service Now CMDB ,  CSDM , and ITIL processes.
Hands-on experience with  discovery tools ,  service mapping , and  integration frameworks .
Proficiency in scripting, workflows, and automation within Service Now.
Excellent analytical, leadership, and communication skills.