Job Description & How to Apply Below
Job Responsibilities:
- Lead the implementation of the Oracle HCM Cloud Help Desk module by collaborating with Cross functional teams to gather requirements and configure the system to meet business needs
- Implement HR Help Desk module by configuring the key components such as Security Service Requests Delegation Entitlement Queues Routing Notification Email Action Plans Knowledge Content User Experience Survey Integration Framework and Workflows
- Customize and extend the Help Desk functionalities from basic to advance level capabilities using Visual Builder
- Provide expert guidance and support during the deployment phase ensuring that all technical and functional aspects are addressed effectively
- Develop and deliver training materials and sessions to endusers ensuring they are equipped to utilize the system efficiently
- Monitor and analyze system performance post-implementation identifying areas for improvement and implementing necessary changes to enhance functionality
- Collaborate with IT and People Team departments to troubleshoot and resolve any technical issues ensuring minimal disruption to help desk operations
- Stay updated with the latest Oracle HCM Cloud Help Desk features and updates recommending and implementing enhancements to maintain system relevance and efficiency
Job Requirements
- Oracle HCM Cloud certification is preferred
- 5 to 8 years of experience in implementing and supporting Oracle HCM Cloud solutions with a focus on the Help Desk module
- Strong expertise in Oracle HCM Cloud Help Desk configuration and implementation
- Expertise in Visual Build to extend the Help Desk functionalities
- Excellent problem-solving skills with the ability to troubleshoot complex technical issues
- Effective communication and training skills to engage with diverse stakeholders and endusers
- Mandatory Skills :
Oracle Cloud HCM BI Publisher,Oracle Fast Formula,Oracle Cloud HCM Approval workflows,Oracle Cloud HCM Data loader,Oracle Cloud HCM security framework, Oracle HCM Extracts,Oracle SaaS BI Publisher,Oracle Cloud Human Capital Management,Oracle HCM Single Signon,Oracle SaaS OTBI reports
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