AWS Connect Developer

Blue Spire is seeking experienced AWS Connect Engineer (6–12 years) to support large-scale enterprise AWS Connect migration and modernization initiatives for our BFSI clients. In this role, you will design and deliver next-generation cloud contact center solutions, participate in architecture discussions, and guide end-to-end implementation across AWS services and integrations.

This is a mid-senior technical role requiring strong hands-on engineering expertise, migration experience, and the ability to lead components of enterprise-scale projects.

Key Responsibilities

AWS Connect Engineering

- Lead and contribute to AWS Connect migrations, including Cisco-to-AWS transition projects.
- Design, build, and optimize AWS Connect call flows, routing profiles, queues, and IVR logic.
- Implement integrations with AWS Lambda, API Gateway, Dynamo

DB, S3, Cloud Watch, and other AWS services.
- Own the full lifecycle of solutions — configuration, deployment, monitoring, and performance optimization.

Solutioning & Technical Leadership

- Participate in solution architecture discussions, providing technical inputs and best practices.
- Guide junior team members on AWS Connect setup, development, and troubleshooting.
- Collaborate with product, architecture, infra, and business teams to deliver secure, scalable, and compliant solutions.

Development & Integrations

- Work closely on custom APIs, backend services (Java/Node.js), and UI layers (React/Angular) when needed.
- Integrate contact center workflows with CRM systems, bots (Lex), analytics, and enterprise systems.

Operational Excellence

- Support ongoing maintenance, monitoring, incident resolution, and continuous improvement.
- Apply Dev Ops, CI/CD, and cloud-native engineering practices where applicable.

Required Skills & Experience (6–12 Years)

Core AWS Connect Expertise

- Strong hands-on experience with Amazon Connect, including call flows, routing, IVR design, CTI integrations.
- Proven experience in migration projects (preferably Cisco → AWS Connect).
- Proficiency in AWS Lambda and event-driven architectures.

AWS Ecosystem

- Solid understanding of:
- IAM, Cloud Watch, Dynamo

DB, S3, Kinesis, API Gateway
- Logging, monitoring, and operational troubleshooting
- Contact center security and compliance baselines

Development & Integration Skills

- Strong experience with REST APIs, microservices, and integration patterns.
- Good to have:
Java, Node.js, and front-end experience (React/Angular).

Professional Skills

- Strong analytical and debugging skills.
- Ability to work with cross-functional stakeholders in large enterprise environments.
- Excellent communication and documentation capabilities.

Nice-to-Have Skills

- Knowledge of Dev Ops tools (Jenkins, Docker, Kubernetes) and CI/CD automation.

- Experience with Amazon Lex, conversational AI, and bot frameworks.
- Exposure to large-scale BFSI domain environments.

- Certifications:

AWS Solutions Architect, AWS Developer, AWS Connect Specialty (if applicable).