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Job Description & How to Apply Below
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform m large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on Linked In, X, You Tube, and Facebook.
Inviting applications for the role of Management Trainee, Change Management
Language Requirement: C1 English Proficiency
The Change Delivery Specialist is accountable for driving end-to-end execution of changes released by social media clients, ensuring smooth rollout, adoption, and operational readiness across vendor teams. The role oversees new launches, process transitions, and continuous improvements, enabling scalable change deployment in a fast-evolving environment.
This position requires strong collaboration with cross-functional partners, including Operations, Quality, Training, Product, Policy, and Tooling, to ensure alignment and seamless integration of updates. Effective communication, risk assessment, stakeholder engagement, and impact evaluation are central to the role—ensuring that every change lands with clarity, readiness, and measurable success in production...
Responsibilities
• Lead end-to-end planning, readiness checks, and execution for all incoming changes.
• Drive cross-functional alignment between Operations, Quality, Training, Tooling, and Analytics teams.
• Conduct impact assessments to evaluate operational, workflow, tooling, and metric implications.
• Ensure seamless transition by managing dependencies, resource planning, and capacity alignment.
• Facilitate structured pilot testing, certification, or shadowing before full go-live.
• Monitor post-go-live stability, identify early signals, and drive corrective actions.
• Keeping in direct contact with VCMs and Vendor Manager on any feedback, callouts & help needed items
• Maintain change governance through trackers, RCA documentation, dashboards, and version control.
• Partner with client-side teams to clarify requirements, validate updates, and ensure compliance.
• Lead change communication—creating summaries, one-pagers, SOP updates, and rollout notes.
• Support continuous improvement by identifying gaps and recommending operational enhancements.
Qualifications we seek in you!
Minimum Qualifications / Skills
• Minimum years of experience in Trust & Safety process, preferably in change and transition management, including planning, rollout execution, adoption enablement, and post-implementation stabilization.
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Education:
Bachelor’s degree in a related field (e.g., Business Administration, Communications, or Quality Management) or equivalent experience.
• Strong project/program planning skills with the ability to build timelines, define milestones, allocate tasks, and govern delivery outcomes.
• Effective stakeholder management, working closely with policy, product, training, operations, tooling, and quality teams across geographies.
• Excellent verbal and written communication skills with the ability to translate updates into clear messaging for varied audiences.
• Strong understanding of GenAI-enabled content moderation ecosystems and automation-based delivery mechanisms.
• Hands-on experience with LLM-driven guideline updates, prompt optimization, and refinement of AI-generated outputs.
• Ability to operationalize GenAI inputs into production-ready…
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