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Job Description & How to Apply Below
Our client is prominent Indian multinational corporation specializing in information technology (IT), consulting, and business process services and its headquartered in Bengaluru with revenues of gross revenue of ₹222.1 billion with global work force of 234,054 and listed in NASDAQ and it operates in over 60 countries and serves clients across various industries, including financial services, healthcare, manufacturing, retail, and telecommunications.
The company consolidated its cloud, data, analytics, AI, and related businesses under the tech services business line. Major delivery centers in India, including cities like Chennai, Pune, Hyderabad, and Bengaluru, kochi, kolkata, Noida.
Job Title:
Service Now SAM Pro Implementation Specialist
·
Location:
Hyderabad
·
Experience:
6+
· Mode of Work : Hybrid
· Job Type : Contract to hire.
· Notice Period: Immediate joiners.
· Project Tenure: Long-term project
Job Description:
We are seeking an experienced Service Now SAM Pro Implementation Specialist to lead the greenfield deployment of the Software Asset Management Professional module. The role involves designing and implementing SAM processes, integrating with CMDB and procurement systems, and ensuring compliance with software licensing and optimization best practices.
Key Responsibilities
Design and implement Service Now SAM Pro module for end-to-end software asset lifecycle management.
Define SAM strategy, governance, and operating model aligned with CSDM and CMDB standards.
Configure license models, entitlements, reclamation workflows, and compliance rules.
Integrate SAM Pro with CMDB, Discovery, and third-party tools (procurement systems, inventory management, ERP).
Implement normalization, reconciliation, and compliance reporting for software assets.
Develop dashboards and reports for license utilization, compliance, and cost optimization.
Automate software reclamation and approval workflows using Flow Designer and Integration Hub.
Ensure compliance with audit and regulatory requirements for software assets.
Conduct training and knowledge transfer for stakeholders and administrators.
Required
Skills & Qualifications
Strong hands-on experience in Service Now SAM Pro implementation.
Expertise in software license management, compliance, and optimization.
Familiarity with Discovery and Inventory Management processes.
Proficiency in Service Now configuration (forms, workflows, business rules, UI policies).
Experience with integration using REST/SOAP APIs and third-party asset tools.
Excellent communication and stakeholder management skills.
Service Now Certified Implementation Specialist – SAM (preferred).
Nice-to-Have
Knowledge of HAM (Hardware Asset Management) and its integration with SAM.
Experience in financial tracking and cost optimization for software assets.
Exposure to automation using Flow Designer and Integration Hub.
Education & Certifications
Bachelor’s degree in Computer Science/Engineering or equivalent.
Service Now CSA (Certified System Administrator) – required/preferred.
CIS – SAM – preferred
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