Liaison and Diversion Data Administrator

Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.

The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for five consecutive years, and we have achieved a Carers UK Level 1 Accreditation.

Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.

Find out more about NELFT careers and what makes our Trust a great place to work, in this video

To provide an efficient performance and data support service to the Criminal Justice Liaison Service and North East London Foundation Trust, and to act as an effective interface with our partner organisation “TWay Foward”, NHS England and the wider Liaison and Diversion network, local legal services (HMCTS) and other key external stakeholders.

Facilitate provider representation at a periodic data user group which

• Issues of data collection, timetables and process
• The development of additional London specific indicators
• Interpretation of definitions and data quality checks
• Assurance of consistency across London-wide providers

NHS England has additionally developed a pan-London dashboard drawing on submitteddata and other relevant police arrest data, in order to aid contract monitoring and review.

The post-holder will provide support to service leads and performance management with this.

Provide supervision and management of the Band 4 Criminal Justice Liaison Service Administrator, ensuring there is a framework to monitor standards of clinical practice.

Main duties of the job

• Exercise professional accountability and responsibility
• Ensure relevant performance management information is captured, analysed and disseminated as required
• Be responsible for developing, improving and maintaining databases, as well as implementing database change
• Have an understanding of Criminal Justice Liaison Service’s KPI’s and ensure team compliance with Trust CQUINs
• Review performance data on a monthly basis and verify quality to agreed specifications

specifications

• Be responsible for the implementation and ongoing management of the performance regime
• Understand contractual data performance targets and ensure alignment with projects / roles
• Develop and implement other data targets to monitor performance based on contractual requirements
• Monitor reliability and performance trends and develop improvement proposals
• Develop quality assurance measures to support achievement of meaningful outcomes for service users via close liaison with Managers at other partner organisations and NHS commissioners
• Participate in regular performance review meetings with designated Leads
• Interpret contract performance data to ensure that clinical staff are performing as agreed; update Operational and Clinical Leads regarding performance

Working for our organisation

NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop-in sessions focusing on engagement, health and wellbeing and key processes.

The induction will be held at our head office in Rainham, Essex.

This post will be subject to a probationary period. Internal applicants are exempt from the probationary period…