Telesales & Customer Services

Location: East Halton

Telesales & Customer Services Andover Overview To complete a daily outbound diary, building relationships with customers, whilst working on retaining existing accounts, reporting technical faults on behalf of customers, upselling certain products, and introducing new lines. Taking a high volume of incoming calls, which include customer complaints, queries, orders, contacting potential customers, order processing, and arranging deliveries. Main Duties To ensure high standards of customer service, taking and inputting orders efficiently and accurately.

Have the ability to convert incoming calls to planned outbound calls. To have a clear and personable telephone manner. Take ownership of solving customer issues through proactive customer service. To promote the sale of LWC Drinks' own-brand products. To retain strong relationships with account managers, helping them acquire new business and assisting with their administrative needs. Building relationships with weekly telesales customers, being a regular point of contact.

To promote from our promotional brochure and upsell specific drives. Understanding the need to target specific customers with products that are relevant to them. Be responsible for certain administrative duties within the office; confirmation, sorting the post, filing, and processing orders, etc. Plan calls and target gaps in supply using relevant systems. Taking and inputting orders efficiently. Administrative duties such as confirmation, organising the post, filing, and processing orders.

Knowledge and Experience Excellent customer service skills. Use of Microsoft Excel for spreadsheets and records. Ability to use the Trinity system. Good teamwork skills. Good communication and relationship-building skills. Good product knowledge. Additional Information: A discretionary £2,000 bonus may be granted annually, subject to performance against defined KPIs. Monday to Friday, 8am - 4:30pm.