Aftermarket Representative

## Aftermarket Representative Apply:
Denmark:
Full time:
Posted Today:
R023382
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* About Us:

** Afinitas, med hovedkontor i St. Louis, Missouri, er en global leder inden for udstyr, formningssystemer og vigtige tilbehørsprodukter, der understøtter transport, vand og forsyning af præfabrikerede betoninfrastrukturer over hele verden. Vi leverer brancheførende produktionsudstyr, højtudviklet forskalling og et bredt sortiment af præfabrikerede beton-, el- og byggetilbehør samt strukturelle produkter og systemer designet til bro-, motorvejs- og tunge byggeprojekter. Afinitas er en del af BW Forsyth Partners, LLC, investeringsgruppen under det globale produktions- og ingeniørkonsulentfirma Barry-Wehmiller, en organisation med en omsætning på 3 milliarder dollars og næsten 12.000 medarbejdere, der er forenet af en fælles overbevisning: at bruge forretningens styrke til at skabe en bedre verden.
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* Job Description:

** As part of a dynamic team, the Customer Service Representative will build lasting relationships with new and existing customers, whilst providing outstanding levels of customer service and support. Through these relationships, the Aftermarket Representative will be responsible for proactively achieving sales targets for replacement parts, upgrades, enhancements, and service for the equipment we offer across a broad geographical region.  
** Essential Functions & Responsibilities
*** Drive aftermarket sales growth by identifying, developing, and converting opportunities for wear parts, spare parts, replacement molds, upgrades, and related aftermarket solutions across the supported equipment portfolio.
* Meet or exceed aftermarket sales and performance objectives established by the Aftermarket Leader.
* Proactively engage customers to identify future needs, strengthen relationships, and promote lifecycle support solutions.
* Prepare accurate, competitive, and professional quotations in a timely manner while actively following up on opportunities to maximize conversion.
* Process quotations, orders, and related transactions accurately within company business systems.
* Provide proactive customer communication regarding quotations, lead times, order status, shipment tracking, and issue resolution to ensure an exceptional customer experience.
* Serve as a primary point of contact for customer inquiries related to aftermarket parts, molds, upgrades, and service offerings via phone, email, and other communication channels.
* Develop and maintain a working knowledge of the installed equipment base to identify and recommend aftermarket opportunities that support customer operations and equipment performance.
* Maintain effective collaboration with operations, engineering, purchasing, service, logistics, and global aftermarket colleagues to support customers and ensure efficient execution of cross-site opportunities.
* Monitor and report on quotation activity, sales opportunities, customer requirements, market trends, and competitive activity to support business growth and decision-making.
* Participate in continuous improvement initiatives that enhance response times, order accuracy, on-time delivery, customer satisfaction, and overall operational effectiveness.
* Support departmental initiatives, administrative activities, special projects, and occasional customer visits as required.
* Ability and willingness to travel periodically to customer sites via air, rail, and automobile to support business objectives, customer engagement, and proactive sales.
* Other duties as assigned.
** Qualifications & Abilities
*** EDUCATION REQUIREMENT - Has a technical background or a commercial education with a flair for technical sales
* 3 plus years’ sales or customer service experience, preferably within a similar or like…