Automation Support Engineer - RPA Specialty

Location: Prakāshamnagar

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism.

We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world.

Are you interested in using technology to automate and transform business processes

The Tech@Lilly Tech Enablement and Automation team is seeking to add an Automation Engineer operations role to the team. Working with the Service Delivery Leader, this role will have a systems support and service reliability focus helping support our Automation Anywhere RPA system, individual robotic processing automation bots, and integrations delivered to the business. Are you innovative and curious about new technology that can make business processes easy and more efficient Come join our team!

Job Location:

Hyderabad

Job Title:

Automation Engineer, Operations - RPA Specialty

Level - P1-P2

What You'll Be Doing

In this position, you will be responsible for providing day-to-day technical and administrative support for automated systems, troubleshooting issues related to automation tools, processes, and virtual machines, and ensuring smooth operation of automated workflows, collaborating with development teams to identify and resolve problems. This role has a specialty focus on RPA development and lifecycle support from platform to bot level and often includes tasks like maintaining documentation, managing upgrades and patching, and monitoring automation performance across various systems.

How You'll Succeed

As an automation support engineer, your expertise in specific automation platforms like RPA (Robotic Process Automation), Automation Anywhere Control Room management, and custom automation frameworks and integrations will allow you to lead operations and lifecycle management projects with global impact
With an approach that accepts failure, and ability to work in ambiguity, you will provide technical assistance to end users experiencing problems with automated systems or virtual machines, explaining complex technical concepts and identifying root causes of errors within your portfolio, as well as upstream or downstream applications that may be affecting them
By maximizing your development experience, you will have opportunity to go beyond standard support activities by developing, designing, and implementing both agentic and custom applications and scripts to create new assets with bleeding edge capabilities
Using your problem-solving skills, you will strive to quickly identify and correct bottlenecks and analyze complex technical issues via incident management, ensuring automation processes and applications adhere to relevant compliance regulations, change control, and system design lifecycle standards at Lilly
With an attention to detail and proactivity you will seek to maintain existing applications via debugging and continuous updates, ensuring performance metrics are captured for optimization and system reliability
As a superb communicator with strong interpersonal skills, you will work and collaborate effectively across support, development, and platforms teams globally to document user guides, troubleshooting steps, and best practices

What You Should Bring

Incident Management & Operations Support experience in an enterprise RPA environment
Hands-on experience in Automation Anywhere 360 Control Room – workflow queues, credential lockers, and bot management
Proficient in development, support, and troubleshooting of API and RESTful services/integrations between multiple system points, according to frameworks and architecture guidelines
Ability to triage and analyze defects in production environments, handling P1 and P2 critical issues on both physical and virtual machines
Strong experience in root cause analysis (RCA) and implementing long-term solutions relating to but not…