SD Agent
Job in
500016, Prakāshamnagar, Telangana, India
Listed on 2026-02-04
Listing for:
Confidential
Full Time
position Listed on 2026-02-04
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Role - SD Agent
Exp - 4 to 6 Yrs
Location - Hyderabad
Job Description
Manage and supervise Service Desk team members.
Ensure adherence to ITIL processes and SLAs.
Monitor ticket queues and prioritize critical issues.
Provide escalation support for complex incidents.
Conduct regular team meetings and performance reviews.
Maintain and update knowledge base articles.
Collaborate with other IT teams for issue resolution.
Generate and analyze service desk performance reports.
Drive process improvements and automation initiatives.
Strong leadership and team management skills.
Expertise in ITSM tools (Service Now).
In-depth knowledge of ITIL framework.
Excellent communication and problem-solving skills.
Ability to handle high-pressure situations and escalations.
Experience in reporting and KPI management.
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