Technical Writer - Global

Position: Technical Writer - Global Knowledge
Location: Mapusa

Apply with Indeed

Back to all openings

See all the jobs at Frontline Managed Services here:

Technical Writer - Global Knowledge

Porvorim, Goa, India | ESD | Full-time

Apply

Welcome to Frontline Managed Services® – where innovation, technology, and efficiency converge to redefine the landscape of IT, Financial, and Administrative Managed Services for legal and professional service firms. As pioneers in the industry, we are driven by a relentless commitment to excellence.

Join Our Team and Be a Catalyst for Change!

We don't just follow industry standards; we set them. Our dynamic environment thrives on pushing boundaries and embracing challenges. We are more than a workplace; we are a community of forward-thinkers dedicated to shaping the future.

Schedule:

Monday through Friday 5:30PM – 2:30 AM

Compensation  range for this role is  6-11

LPA  and will be commensurate with the candidate's experience, skills, and qualifications

Position Overview

We're expanding our global Knowledge Management team and looking for experienced Technical Writers based in India. In this role, you will play a critical part in shaping how information is created, organized, and shared across our enterprise. Your efforts will help build and maintain a high-impact knowledge base in Service Now, delivering accessible, user-friendly technical content to support teams and end users worldwide.

What You'll Do

Re-write and maintain technical documentation for support processes, troubleshooting steps, and service workflows.
Migrate and modernize knowledge articles from legacy platforms (e.g., SharePoint, ITGlue) into Service Now.
Collaborate with global subject matter experts (SMEs), process owners, and IT support teams to validate and enhance content.
Align content with our knowledge standards, taxonomy, and metadata structure.
Author and publish content using Service Now tools, ensuring clarity, consistency, and usability.
Participate in regular review cycles to maintain accuracy and relevance of published knowledge.

What You Bring

3+ years of technical writing experience, preferably in IT Services, Enterprise Support, or SaaS environments.
Strong English writing, editing, and proofreading skills with excellent attention to detail.
Experience working with knowledge base platforms;
Service Now experience strongly preferred.
Ability to work independently and cross-functionally with teams across global time zones.
Proficiency with Microsoft Office and collaboration tools such as SharePoint and Teams.

Preferred Qualifications

Familiarity with ITIL or IT Service Management (ITSM) principles.
Experience managing large-scale documentation or participating in system migrations.
Understanding of metadata tagging, taxonomy design, and accessibility best practices.

What You'll Gain

Work with a high-impact global platform used across the enterprise.
A collaborative and remote-friendly culture with opportunities for professional growth.
Exposure to enterprise transformation, content modernization, and knowledge strategy.

Not Sure You Meet Every Requirement

We know that great candidates may not match every qualification listed. If you're excited about the role and believe you could be a strong fit, we encourage you to apply. We value potential and a growth mindset as much as experience.

Join Us

At Frontline Managed Services, we celebrate different backgrounds, experiences, and perspectives. We are committed to building a team that reflects the clients and communities we serve.

Apply

Apply for this opening at   apply=true

Back to all openings

See all the jobs at Frontline Managed Services here:

Fetching your Linkedin profile ...

Application Form

First Name
* Last Name

Email
* Phone
* Resume/CV
* Street Address
* City
* State or Province
* Zip/Postal Code
* Are you prepared to work US Business hours (5:30PM to 2:30AM) * --Select-- Yes No

What is your Current CTC *
* What would be your expected salary *
* Linked In Profile
* Were you referred by a current Frontline employee If so, please provide their name below.
* I certify that all information I have provided in this application is true, accurate, and complete to the best of my knowledge. I understand that any misrepresentation, falsification, or omission may result in disqualification from consideration or termination of employment. * * --Select-- I Agree I do not Agree

Thanks for your time

Share this opening with friends