Support Specialist

Position: Support Specialist 1
Location: Prakāshamnagar

We are united in our mission to make a positive impact on healthcare. Join Us!

South Florida Business Journal, Best Places to Work 2024
Inc. 5000 Fastest-Growing Private Companies in America 2024
2024 Black Book Awards, ranked #1 EHR in 11 Specialties
2024 Spring Digital Health Awards, 'Web-based Digital Health' category for EMA Health Records (Gold)
2024 Stevie American Business Award (Silver), New Product and Service:
Health Technology Solution (Klara)

Who We Are

We Are Modernizing Medicine (WAMM)! We're a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started!

Mod Med's global headquarters is based in Boca Raton, FL, with a growing office in Hyderabad, India, and a robust remote workforce across the US, Chile, and Germany.

Join  Mod Med  as a Customer Support Specialist.

Help Us Modernize Medicine and Delight Our Customers

At  Mod Med , we're dedicated to placing doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. If you're a driven, positive, and passionate individual ready to align passion with purpose, we invite you to join our high-performing Customer Support team.

About the Role:

Your Impact

As a Support Specialist 1, you will be on the front lines, delivering best-in-class service and embodying our value to create customer delight. This is an exciting opportunity to be a part of an exceptional team within a fast-paced Healthcare IT company. You'll play a vital role in helping our clients—medical professionals—get the most out of our technology, helping them save time and improve patient care.

Your Responsibilities:
What You'll Do

You'll be instrumental in ensuring our clients receive consistent, professional, and high-quality support.

Deliver an exceptional client experience by identifying and documenting client needs and issues.
Answer incoming inquiries promptly and effectively via email, phone, and client chat.
Effectively apply problem-solving techniques to resolve issues and follow them through to successful resolution.
Educate clients on our software and establish procedures to ensure client satisfaction and quality service delivery.
Communicate and collaborate across teams and departments to resolve complex issues, embodying our value to make things happen.
Replicate and document issues accurately for further escalation, contributing to our mission to innovate boldly.

Skills & Requirements:

What You'll Bring

We value diverse experiences and skills that help us think big, have fun, and do good. If you meet the majority of these, we encourage you to apply!

1-2 years of related experience in a client-facing, software support role is required.
Demonstrated expertise with evaluating, troubleshooting, and following-up on customer software application issues.
Excellent interpersonal, verbal, and written communication skills.
Ability to effectively prioritize and manage time in a dynamic environment.
Knowledge of bug tracking and CRM software such as Salesforce and Jira is a plus.
Basic knowledge of Apple platforms (Mac, iPad, iPhone/iPad iOS) is helpful.

Preferred Qualifications

A Bachelor's Degree is preferred.

Experience with in a medical practice and/or EMR experience is preferred, as this directly aligns with our mission.
Google suite experience is a plus.

Mod Med Benefits Highlight:
At Mod Med, we believe it's important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:

India

Meals & Snacks:
Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk,
Insurance Coverage:
Compreh…