Customer Success Manager

Location: Prakāshamnagar

Job Title:

Customer Success Manager
Company:  Enculture (powered by NHR Technologies)

Location:

Hyderabad

About Enculture
Enculture is a next-generation  Culture Intelligence & Organization Culture Transformation  platform. We help organizations listen to employees, understand culture, and drive performance through data.

Role Overview
We are looking for a  Customer Success Manager  who is tech-savvy, quick to learn, and comfortable using  AI tools . You'll support customers post-sale, manage onboarding and documentation, resolve queries, and feed structured insights back into the product team.

What You'll Do
Support  customer onboarding : set up customers on the different survey platforms, train them on how to use the Enculture platform and empower them to use the survey workflows.
Handle  day-to-day customer queries  (functional + basic technical) via email/chat/calls.
Use CRM and  AI tools  to manage customer queries create and update help docs, FAQs, and ticket summaries.
Document issues clearly and coordinate with Product & Engineering teams for resolutions.
Translate and prioritize customer feedback into simple  problem statements / user stories .
Help customers understand dashboard data and basic culture metrics.
Provide training and support to customers to ensure they understand how to use the product effectively and achieve their desired outcomes.
Build and maintain strong relationships with customers, serving as their trusted advisor and primary point of contact for any inquiries or assistance.
Monitor customer satisfaction levels and proactively identify opportunities to enhance the customer experience.

What We're Looking For
3-5 years  in Customer Success / Product Support / Implementation (SaaS experience preferred).
Strong comfort with  software tools , admin consoles, and web apps; learns workflows fast.
Hands-on use of  AI tools  for writing, summarizing, and documentation.
Clear written and spoken communication; ability to explain technical topics in simple language.
Customer-first mindset, high ownership, and attention to detail.
Bachelor's degree in Engineering / IT / Business / HR / Psychology or related fields.

Nice to Have
Exposure to HRTech / survey tools / analytics dashboards.
Basic understanding of user stories, workflows, and UAT.
Knack for experimenting with different AI tools

Interested candidates can directly apply or share their resume on [HIDDEN TEXT]