Customer Success Manager

Location: English

Customer Success Manager

Milton Keynes – Hybrid (2 days in the office)

£42,000–£45,000 + 15% bonus

Full-time

The Role

We are recruiting on behalf of a growing technology business looking for an experienced Customer Success Manager to join its team.

This is a fantastic opportunity for someone who enjoys working closely with customers, building lasting partnerships and helping businesses get the most from technology.

You will be responsible for managing a portfolio of mid-market accounts, ensuring customers receive a high level of support while identifying opportunities to strengthen relationships, improve retention and generate additional revenue.

The role offers plenty of autonomy, with the opportunity to contribute to wider team development and help shape customer management processes as the business continues to expand.

Key Responsibilities for Customer Success Manager

• Manage a portfolio of customers, taking responsibility for the full relationship from initial setup through to renewal.
• Build strong relationships with key contacts and act as their main point of contact.
• Guide customers through implementation, training and ongoing product use.
• Monitor account performance, identifying potential issues and taking steps to protect customer retention.
• Recognise opportunities to increase account value and support business growth.
• Lead regular customer meetings, presenting performance information and recommending improvements.
• Work alongside internal departments to resolve issues and improve the customer experience.

Key skills required for Customer Success Manager

• At least 3 years’ experience in a Customer Success role within a SaaS or technology environment.
• Experience managing a portfolio of mid-market customers throughout the customer lifecycle.
• A proactive approach, with the confidence to work independently and adapt to change.
• An interest in using AI and digital tools to work more effectively.

Benefits

• 15% performance-related bonus.
• Private healthcare.
• Share options.
• Generous pension
• Ongoing training and development.

If you’re looking for a role where you can take ownership of customer relationships, influence business performance and make a real difference, we’d love to hear from you.