Guest Service Supervisor

Position: GUEST SERVICE SUPERVISOR
Location: Hildebrand Village

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission
: “Create the Extraordinary"
Our Vision
: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values
: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

Oversees daily operations of Players Club Centers, promotions and other marketing areas.

How You Will Create the Extraordinary

• Responsible for the consistent execution of Players Club initiatives.
• Maintains customer information, assuring the highest standards of data entry and confidentiality.
• Provide superior level of guest service.
• Maintain extensive knowledge of products, services, promotions, and programs.
• Responsible for processing all player transactions for casino player club members.
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Answers incoming and make outbound telephone calls according to designated service and productivity standards.
• Solicits and identifies new gaming customers for the Players Club program.
• Must have the ability to make sound decisions in providing complimentary items based on tracked play.
• Excellent interpersonal, communication, team building and problem-solving skills required.
• The ability to resolve stressful situations.
• Analytical skills and customer service required.
• Regularly communicate with team and manage time effectively.
• Responds promptly and discreetly to guest inquiries.
• Walk casino floor and identify uncarded patrons and influence new card sign-up when needed.
• Assist guests in high limit host office when needed.
• Organize and maintain a wide variety of activities on a supervisory, clerical, accounting and guest services level.
• Demonstrate a high degree of integrity and responsibility in handling IGRC assets, lists and promotions.

Be knowledgeable of property, product, promotions, and events

Assist premium customers with reservations and acquisition of amenities and work closely with casino operations to ensure that high limit players are recognized and acknowledged

Update account information through utilization

Act as a guest liaison, handle issues & resolve situations to ensure smooth operations

Follow all submissions, SOPs, and IGC requirements.

Executes and announces casino promotions.

Must be able and willing to work evenings, weekends, and holidays.

Ability to perform multiple tasks in an efficient manner.

What You Will Need

One to three (1-3) years casino marketing or slot host experience required;

High School diploma or GED required, with a college degree preferred; or an equivalent combination of education and/or work experience.

Excellent interpersonal, communication, team building and problem solving skills required.

Proficient knowledge of Microsoft Office, Excel, and word is required.

ADDITIONAL REQUIREMENTS

Responsible for fostering a fun environment.

Responsible for being gracious to all guests and co-workers.

Responsible for promoting a positive influence in the community and participating in company-sponsored events.

Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.

Ensures that behavior and appearance are in…