IT Support Specialist

Catalyst North Inc., a growing software development company based in Indianapolis, IN, is seeking a full-time IT Support Specialist to Submit your application today. This role offers the opportunity to work in a dynamic and collaborative environment, contributing to the success of our projects and clients.

As an IT Support Specialist, you will provide technical assistance to employees and clients, troubleshoot hardware and software issues, set up and configure new systems, and ensure the smooth operation of our IT infrastructure. You will also maintain and update IT documentation to ensure accuracy and up-to-date information.

The IT Support Specialist will collaborate with the IT team and other departments in Indianapolis, IN. You will work closely with IT professionals, development, and sales teams to meet clients' needs and ensure their satisfaction.

The compensation for this position is determined during the interview process, and the specifics of any benefits offered are not disclosed at this time. Candidates should be prepared to discuss their salary expectations and inquire about the benefits package during the interview stage. The workplace environment is typically modern and well-equipped, featuring state-of-the-art technology and comfortable workstations. The role requires a high level of proficiency in various software applications, including but not limited to, Microsoft Office Suite, project management tools, and industry-specific software.

Candidates should be able to demonstrate their ability to manage multiple tasks efficiently and meet tight deadlines. The position is ideal for individuals seeking a challenging and active workplace where they can contribute to meaningful projects and grow their professional skills.

• Provide technical assistance to employees and clients
• Troubleshoot hardware and software issues
• Set up and configure new systems
• Ensure smooth operation of the IT infrastructure
• Maintain and update IT documentation

• Strong IT support background
• Experience in troubleshooting and resolving technical issues
• Proficiency in various operating systems
• Good understanding of networking concepts
• Strong communication skills
• Familiarity with cloud-based services and virtualization technologies is a plus
• High school diploma or equivalent