Investment Operational Manager

Overview Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.
We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance.  401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization.  

We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

Responsibilities Position Summary  The Operations Manager is responsible for overseeing operational support functions for Old National Wealth Advisors, ensuring efficient advisor and client account administration, escalation management, and platform support. This role serves as a key operational resource for advisors and leadership by managing account maintenance, representative onboarding activities, technology access, money movement issues, complex client account matters, and operational risk resolution.

The Operations Manager drives operational excellence, supports asset growth initiatives, and enhances the overall advisor and client experience through timely execution and problem resolution. This position directly supports financial advisors operating through LPL Financial and requires a strong understanding of broker-dealer operations, advisor support, and wealth management administration. The ideal candidate will have prior experience supporting financial advisors in a broker-dealer, registered investment advisor (RIA), wealth management, or investment services environment.

Salary Range The salary range for this position is $63,600 - $203,000 per year. Final compensation will be determined by location, skills, experience, qualifications and the career level at which the position is filled. Key Accountabilities Key Accountability 1:
Advisor and Account Operations Support  Generate and maintain representative codes and ’s Facilitate advisor transitions, account changes, and book reassignments Submit and manage technology and platform access requests Support advisor onboarding and operational readiness Process and Coordinate networking and direct business requests Serve as a primary operational partner to financial advisors, assisting with account servicing, platform navigation, and broker-dealer operational processes

Provide guidance and support on advisory and brokerage account administration, ensuring requests are processed accurately and efficiently

Key Accountability 2:
Client Account and Escalation Management Mange collateralized accounts, including pledge additions and removals Resolve money movement, deposit, and account servicing issues Serve as a primary escalation point for operational matters involving LPL Financial Oversee and resolve NIGO items to ensure efficient processing Handle sensitive and complex account situations, including estates, death claims, divorce settlements and other special circumstances Partner with advisors, assistants, and LPL Financial service teams to resolve complex operational issues impacting clients.

Key Accountability 3:
Operational Excellence and Business Growth Support Identify and implement operational efficiencies to support advisor growth and increasing AUM Provide specialized support for high-priority advisor and client matters Serve as back-up support for trading and investment operations as needed Mitigate operational risk through process monitoring, issue resolution and adherence to procedures Collaborate with leadership to improve service quality and scalability across the wealth platform

Partnering with Wealth leaders on identifying best practices and improve workflows to support the advisory business.

Key Competencies for Position Promotes Change – Seeks to understand and embrace change.  Actively seeks, information to understand the rationale, implications and…