Servicenow ITBM​/SPM Lead

Position: Servicenow ITBM / SPM Lead
Provide Strategic Portfolio Management SPM ITBM technical knowledge and expertise to Cask SPM delivery team customers and stakeholders
Participate in business process definition re engineering improvement and gap analysis of current to be processes during workshops with key customer sponsors and stakeholders supporting the Cask SPM Business Consultants
Design configure test document and deploy platform solutions to the environment
Provide technical insight into the solutioning for the best customer experience and value proposition
Primary liaison with customers for operational concerns including system health and planning for patches upgrades
Ensure tool configuration consistency across development testing and production environments
Implement and enhance Service Now platform and modules per business requirements
Keep current with new Service Now capabilities and technologies
Assist in translating business requirements into technical requirements
Oversee or complete configuration reporting and workflow administration to support business processes on the platform
Formulate testing approaches and test cases and document them
Create technical architecture and technical specification documentation
Participate in conduct code walkthroughs and ensure Cask coding standards are met
Manage and communicate process business and technical requirements to the developers engineers as a bridge to ensure that the proposed solutions meet the customer's expectations
Assess and prepare technical documents analyses and briefings in support of business management and technology delivery environments for Financial Management Business Planning Portal Alignment Planner Innovation Demand Resource Time Project Program Portfolio Management Agile Development Test Release Management etc
Consistently and proactively meet deadlines for project deliverables such as user stories technical design documentation technical knowledge transfer documents etc
Communicate and partner with Cask business consultants client owners and managers on how business management process improvement s can be achieved in the SPM tool set