Parts Supervisor

Scot JCB are looking for an experienced Parts Supervisor to join our team in Muir of Ord.

As a Parts Supervisor, you will be responsible for the day-to-day running of the Parts Department. You will sell to construction and agricultural businesses, where you will be required to identify and satisfy customer equipment requirements for parts across a range of JCB, Horsch, Ktwo, Valtra and other machines for repair, service or maintenance.

This is a vital role in the business as you will be one of the first points of contact with our customers, therefore you must have excellent communication and organisational skills.

The Scot JCB Group is made up of Scot JCB, Scot Agri and Stewart Plant Sales. Scot JCB has been supplying and servicing JCB machinery throughout Scotland and the North of England for over 60 years. We sold our first machine in 1956 and have grown into a highly specialised machinery distribution company operating through a network of 14 depots from Huntly in the North East of Scotland to Carnforth in Lancashire.

Scot JCB is the largest JCB distributor in the UK and we pride ourselves on providing our customers with world class service.

• Responding to enquiries via phone, email and in person in a timely manner
• Chasing parts, creating Techwebs and following up whilst ensuring the best outcome
• Promoting and pro-actively selling parts to meet customer needs
• Ensuring customer collections and dispatches are dealt with quickly and efficiently
• Supporting our Warranty team by answering enquiries, ensuring accurate storage for Warranty returns and return of goods to supplier when requested
• Supporting your team across all aspects of the Parts business by filling in knowledge gaps, answering questions and following processes
• Organising shifts, cover and transport for the team
• Ensuring all parts are invoiced, allocated to jobs or processed immediately
• Maintaining safety standards and implementation of company policies and procedures
• Signing of team timesheets
• Loading and unloading the deliveries
• Picking, packing and putting away stock
• Building and maintaining strong relationships with our customers
• Assisting HR with recruitment and employee relations processes

• Relevant experience within the agricultural/plant industry, car industry or similar
• The ability to prioritise tasks and work well in a busy environment
• The ability to get on with all different types of people in a fast-paced environment
• A good understanding of the importance of excellent customer service and building rapport with customers
• Good working knowledge on Microsoft applications
• Flexible and positive attitude with an outgoing approach to work
• Friendly and approachable manner so you can assist internal and external customers
• This is not a reactive order taking role, you must be comfortable selling and upselling in a pro‑active manner face to face and by phone

• Competitive salary reviewed yearly
• 39‑hour basic working week and competitive overtime rates
• Average holiday pay to reflect overtime worked
• 30 days annual leave, increasing with length of service up to a total of 35 days
• The option to buy/sell up to 5 days annual leave per year
• Health and wellbeing plan – cashback for dentist, opticians, physio and more
• Employee Assistance Programme – free counselling and legal advice
• Access to high street discounts and savings through Perks
• Contributory pension scheme
• Life assurance of three times your annual salary
• Employee referral programme
• Dealer and in‑house training

• Mid‑Senior level

• Full‑time

• Sales, Customer Service, and Engineering

• Construction and Agriculture, Construction, Mining Machinery Manufacturing

Location:

Muir of Ord, Scotland.