Customer Service Advisor

Customer Service Advisor - Out of Hours

Salary: £12.60 per hour (Living Wage Employer)

Shift Uplift: £415 per month

Location:

Capgemini, Inverness or Nairn

Hours:

Night shifts are (Apply online only) and Day shifts are (Apply online only)

Typical shift pattern is a 3-week rotation:

Week 1:
Mon - Off, Tues - Off, Wed - Off, Thu - Night, Fri - Night, Sat - Night, Sun - Night

Week 2:
Mon - Off, Tues - Off, Wed - Off, Thu - Night, Fri - Off, Sat - Day, Sun - Day

Week 3:
Mon - Night, Tues - Night, Wed - Night, Thu - Off, Fri - Off, Sat - Off, Sun - Off

Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini

In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.

What you'll do

Respond to customer requests via telephone, email, and web chat
Log all requests using the appropriate call logging software
Resolve issues or provide advice and guidance where possible over the phone
Assign calls to the relevant support teams when needed
Action Back Office requests when required
Advise customers and support teams on known problems/workarounds
Keep customers updated on the progress of their request or incident
Contribute to team success by meeting agreed personal targets

Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed.

What you'll bring

Excellent communication skills, both verbal and written
A genuine passion for delivering great customer service
Willingness to learn and adapt
Ability to work independently and as part of a team
Strong problem-solving skills
Confidence working under pressure
If you're looking for a stepping stone into a career in technology, this could be your next move.

Interested? Apply today