Specialist Engineer United Kingdom

Job Title: Specialist Engineer

Job Type: Permanent

Salary: £33,331

Location: Inverness (Field‑based role - Company van provided)

The successful candidate must be willing to undergo Government Security Clearance to SC level, which requires residence in the UK for a minimum of 5 years.

Exciting Opportunity for a Specialist Engineer.

Why BT?

We’ve always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart we’re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.

Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport.

Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So, if you have the drive, optimism and resilience to help propel us forward we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that’s you and what you’re looking for, we’d love you to be part of our future

Why this role matters

Our purpose is to use the power of communication to make a better world. For each other, for our customers, for society and our communities.

In a world where Business customers’ expectations are increasingly shaped by their consumer experiences, customer experience is becoming a key battleground for differentiation. In addition customers are turning to new solutions often bringing together multiple communication capabilities in to a single solution.

Your role is to make any technical aspects of the solution invisible to the customer ensure that their services work for them allowing them to continue to deliver for their customers and the UK as a whole. You are a key part of how BT differentiates from the competition through Brilliant Customer Experience

What you’ll be doing:

• Delivering on-site technical support:
  Predominantly for our SWAN (Scottish Wide Area Network) customers. Attend customer premises to carry out standard and non-standard installations, repairs, and in-life changes across BT Enterprise products, with a strong focus on Routers, Switches and IP telephony systems.
• Configuring and optimizing systems:
  Set up and adjust configurations for routing traffic and ensure customers’ services are fully operational and tailored to their needs.
• Diagnosing and resolving faults:
  Perform coordinated diagnostic tests with 2nd line support, troubleshoot complex issues, and carry out on-site fixes, including kit swap-outs and configuration changes.
• Structured cabling and connectivity:
  Run extensions, patch cables, and install multiple handsets; conduct simple Wi-Fi and mobile signal surveys and install access points to improve connectivity.
• Customer engagement and training:
  Provide brief tutorials on BT services, set up BT apps and services on customer devices, and ensure customers are confident using their solutions.
• Proactive recommendations:
  Identify opportunities to enhance customer operations through BT products and services, raise leads where appropriate, and support migration or optimization of Microsoft Office systems.
• Technical judgment and compliance:
  Apply considerable technical judgment in daily tasks, ensuring installations meet quality standards and customer expectations.
• Where required, you will be expected to cover an out of hours on call rota slot within the team.

What skills you’ll need:

• Proven ability to deliver exceptional customer service and confidently engage with business customers.
• Strong empathy…