IT Support Officer

IT Support Officer

Hours:

40 hours per week - Days Salary - £31,000

Location:

Inverness, IV2 ABOUT

THE ROLE Our client is a major UK care provider (240 care homes and 6 hospitals). The IT Support Officer role is integral to the business, based within the IT Help Desk team. Primary Responsibilities First & Second Line Support:
Provide direct technical assistance and troubleshooting to employees across multiple sites, primarily over the phone. Case Management:
Efficiently record, monitor, and follow up on support calls to ensure swift and accurate resolution. Escalation:
Identify and manage situations that require outsourcing to third-party specialists. Autonomy:
Interact with users of varying technical knowledge levels, delivering accessible and easy-to-understand advice. Additional Duties & Requirements Project Work:
Opportunities to contribute to and work on PC, server, and network update and implementation projects across the business. Travel:
Occasional travel, including overnight stays, may be necessary. ESSENTIAL CRITERIA (ABOUT YOU) Experience &

Skills:

Previous experience working in a telephone-based support team environment. Experience using remote control technologies for troubleshooting and assistance. Outstanding communication skills, enabling the delivery of accessible advice to non-technical users. Ability to work proactively and independently without close supervision (self-motivated). Confident and friendly telephone manner, with a strong commitment to team play. Technical &

Education:

Education to SQA Higher Level or equivalent (e.g., A-Level, Level 3 Diploma). Comprehensive working knowledge of PCs and Microsoft products (including Windows OS and Office Suite). DESIRABLE CRITERIA A degree in a numerate subject (e.g., Mathematics, Computer Science, Engineering). An understanding of TCP/IP networking concepts. Knowledge of smart phone email configuration (iOS/Android). Interested? Click to apply GEN