Senior Team Leader

At our Inverness branch, we deliver exceptional service and build lasting customer relationships. We’re committed to creating a supportive, people-focused culture where colleagues thrive, contribute, and grow. We’re now seeking a motivated Senior Team Leader to support the Branch Manager in driving performance, coaching teams, and ensuring customer excellence every day.

As a Senior Team Leader, you’ll be a key leader within the Inverness branch — leading by example, developing your team, and ensuring operational goals are met. You’ll champion our values, provide first-class customer service, and support continuous improvement in a fast‑paced environment.

• Lead, support and coach the branch team to deliver high performance and excellent customer service.
• Drive achievement of branch operational targets and key performance indicators.
• Assist the Branch Manager with daily operational oversight and decision‑making.
• Foster a positive, inclusive work environment that encourages learning and engagement.
• Support recruitment, onboarding and development of new team members.
• Manage performance issues and provide constructive feedback.
• Ensure compliance with company standards, policies and procedures.
• Act as a visible role model for service excellence and company values.

• You’re someone who:
• Has strong leadership and people management skills.
• Thrives in a busy, customer‑focused environment.
• Communicates clearly and builds positive working relationships.
• Is confident coaching and developing others.
• Can prioritise effectively and adapt to change.
• Has previous experience in a supervisory or team leader role (preferably in a branch or retail environment).

At Mac Gregor Industrial Supplies we understand that the key to our business success is our people. We have over 300 members of staff, across several different departments, divisions and branches. In addition, we are always looking for talented people to join our team!