Barista

We are seeking a Café Assistant to support the delivery of high-quality customer service, barista skills and front-of-house operations. You will also play a role in supporting young people, many of whom face barriers to employment, to gain confidence, accredited qualifications and real-world experience, to help them build independent, sustainable futures, whilst also successfully running a community café that generates sustainable income and growth.

Accountability:
The post-holder will work closely with and report to the Café Manager & Café Supervisor across the range of activities covered by the post.

The post-holder will be required to develop effective and positive working relationships with all New Start Highland departments, colleagues and customers.

• To assist in ensuring that in all aspects of work, New Start Highland’s values, policies and procedures are adhered to in a consistent manner.
• To maintain confidentiality.
• To liaise with staff, volunteers, service users and the general public in a courteous manner that promotes a positive image and upholds the company reputation.
• To always maintain safe systems of work ensuring quality of service and all relevant Health and Safety and hygiene regulations are consistently delivered.
• To communicate clearly and effectively with other members of the team and the general public.

• Deliver front-of-house duties including customer service, till operation, order taking, barista skills, table service and hygiene protocols.
• Work alongside young trainees during café shifts, providing daily support and encouragement.
• Ensure a warm, inclusive, and welcoming café environment for customers and trainees.
• Maintain daily front-of-house operations including cleanliness, customer flow, and service quality.
• Work collaboratively with kitchen and support staff to create a seamless training and customer experience.
• Any other duties appropriate to post

There are 32 days annual leave per year inclusive of public holidays rising to 35 days after five years’ service. There will be an opportunity to participate in a contributory pension scheme.

• Essential
  :
  Knowledge of customer service standards and health & hygiene regulations.
• Desirable
  :
  Relevant qualifications in hospitality, customer service, or training.

• Essential
  :
  Strong interpersonal and communication skills.
• Desirable
  :
  Passionate about youth development, inclusion, and social impact.

• Essential
  :
  Experience in a front-of-house or customer-facing hospitality role.
• Desirable
  :
  Previous experience of maintaining accurate records / documentation.

• Essential
  • Positive, patient, and adaptable, with good organisational skills.
  • Ability to maintain good humour and remain focused under pressure.
    
    Smart and presentable appearance.
  • Team minded.
  • Good time keeping.
  • Accountable and responsible.
  • Initiative and common sense.
• Desirable
  • Ability to relate to people and form and develop constructive relationships at all levels.
  • Solution focused.