Retail Store Manager

Retail Store Manager – Inverness

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Majestic Wine Inverness are looking for a dynamic individual with the ambition, drive and creativity to run a successful store in a company that's revolutionising retail!

Majestic is the UK’s largest specialist wine retailer, operating a network of over 200 stores nationwide. Founded in 1980, the company recently passed back into private ownership following the acquisition of Fortress Investment Group and has undergone an ambitious transformation and turnaround programme. The results of which are now being seen, with record market share growth, a new and improved product range, a new website and six new stores - with a pipeline for future expansion over the next five years.

The Majestic range includes over 1,100 different wines, spirits and beers both online and in-store. Majestic’s key strength is over 1,000 WSET-trained colleagues offering knowledgeable, friendly service across all channels.

As a Majestic Store Manager, you are responsible for the sales performance and day-to-day running of your store. You’ll deliver an exceptional customer experience and optimise KPI performance all while maintaining high operational standards. You will deliver this by building and leading a high performing team, developing team members to excel and reach their full potential. You’ll report into a Regional Manager who, alongside your Regional Operations Manager, will coach and support you in driving the sales performance of your store.

• Contract:
  
  Permanent
• Hours:
  
  45 Hours Per Week

• Take full responsibility for the performance and day-to-day operations of your store.
• Drive store performance by maximising sales opportunities. Optimise KPI performance in store by identifying focus KPIs and building plans to improve them and exceed targets.
• Ensure you and your team deliver exceptional market-leading customer service to drive business growth through customer loyalty and repeat purchases.
• Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
• Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in depth knowledge of our range, managing a tasting events programme and executing an enticing and commercially savvy tasting counter.
• Build, manage and develop a high performing team. Complete quarterly 1-1s and hold regular check-ins with your team in order to drive their performance, development, engagement and wellbeing.
• Nurture and develop the product knowledge of your team, supporting all colleagues to pass their WSET qualifications by sharing your passion and expertise.
• Be a people-focused leader by seeking to resolve all people issues, utilising the support available as required and following company policies and procedures.
• Take accountability and pride for the physical appearance and maintenance of your store both internally and externally - ensuring swift reporting and escalation until resolved.
• Continuously identify opportunities to make improvements which will optimise the operational running of the store.
• Build commercially viable rosters to budget (3 months in advance as minimum), prioritising the customer experience to maximise sales opportunities.
• Ensure your store and team remain fully compliant, safe and legal by following internal policies, processes and completing mandatory training.
• Ensure a consistent cascade to your team of store, regional and business updates and communications. Communicate the ‘why’ and be a sounding board for feedback.

• Experience of leading and developing a team in a fast-paced, target-driven retail environment.
• Be able to demonstrate leading a team to deliver exceptional customer experience and service.
• Commercial acumen and ability to understand store performance data. Familiarity and understanding of the wider drinks retail market.
• You can delegate, prioritise and…