Store Colleague

Join to apply for the Store Colleague role at JD Sports Fashion
.

Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni‑channel retailer of sports fashion, outdoors, and gyms. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE
100 publicly quoted company since 2019. We aim to grow in the UK and internationally and are committed to being a people‑led, innovative, and customer‑focused organisation that delivers operational excellence and explores new growth opportunities.

We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers.

• Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
• Drive and exceed sales targets by utilizing in‑store devices, offering the full product range, and maximizing opportunities for add‑on sales.
• Maintain high visual and merchandising standards by ensuring the shop floor is clean, well‑stocked, and displays are organised according to brand guidelines.
• Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
• Process sales transactions, including cash handling and card payments accurately.
• Upsell and cross‑sell products to maximise sales opportunities.
• Maintain stock levels on the shop floor and ensure shelves are well‑organised and appealing.
• Address and resolve customer queries in a professional manner.
• Work closely with other sales assistants and team members to achieve store targets.

• Contribute to achieving or exceeding the store's monthly sales target.
• Drive all additional KPIs, including but not limited to Units, Conversion, ATV, and UPT.
• Achieve upselling or cross‑selling targets.
• Maintain a high Net Promoter Score.
• Ensure all stock on the shop floor is fully replenished.

A positive attitude toward a fast‑paced, customer‑focused retail environment; an enthusiasm to see challenges as opportunities for personal growth and skill development; confident interpersonal and communication skills; flexibility to work various shifts, including weekends and holidays, based on store needs.

• Company discount of 25% off a large number of products in‑store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
• Exclusive deals and discounts from retail and hospitality businesses through our online benefits platform (TELUS Health).
• Access to counselling services, digital health, and well‑being advice through our benefits platform (TELUS Health).
• Health cash plans.
• Wide range of internal development courses to support personal and professional development throughout your career journey with the Group.
• Access to apprenticeships and accredited qualifications – earn while you learn and gain nationally recognised qualifications (England only).
• Discounted gym memberships at JD Gyms.
• Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
• Opportunities to volunteer and contribute to JD Foundation.
• Employer engagement forums to help influence positive change.
• Incremental holiday allowance.
• Staff discount on JD Group and other brands within the organisation and personal development opportunities to learn and develop at work.