Service Delivery Administrator

Service Delivery Administrator | Ipswich | Suffolk | 9 : 00 am-5 : 00 pm Monday to Friday | Part Time considered | £27,000 - £29,000 per annum Full Time (pro rata for part-time hours)

Our client has a strong reputation for providing high quality and comprehensive occupational health and wellbeing services throughout East Anglia.

They are currently seeking an experienced Service Delivery Administrator to join their team. The role will focus on delivering exceptional customer service and supporting general office functions, including responding to client queries via email and phone, scanning and managing documents, and transferring information to clients and partner service providers in line with company procedures. You will also be responsible for scheduling services provided by Occupational Health Advisors and coordinating referrals to the broader multidisciplinary team as needed.

If you have experience with customer service, general business administration, workforce planning and scheduling, and you thrive working within a fast-paced, multi-skilled, team working environment, our client would love to hear from you!

• Experience in coordinating logistics, bookings or appointments, e.g. for service engineers, medical appointments or staff rotas on a large scale would be preferable but not essential
• Excellent accuracy and attention to detail
• Confidentiality is paramount, and it is important to have an understanding of current Data Protection legislation
• Ability to problem solve, think quickly, multitask and work well under pressure
• Excellent verbal and written communication skills; should be very comfortable dealing with customers by telephone
• Ability to listen well to gain a good understanding of client needs whilst being empathetic
• Good IT skills, proficient with MS Outlook, Excel, Word and Teams
• Experienced in using a CRM system
• Good geographical knowledge of the Eastern Counties
• Ability to work effectively and efficiently as part of a team

Reporting to the Scheduling Manager, you will also be responsible for the following :

• Business administration and record keeping using established business systems
• Completion of allocated tasks in specified time frames in relation to service delivery requirements
• Maintaining high levels of customer service with customers
• Strong communication levels with the Multidisciplinary Team
• Maintaining high standards of confidentiality at all times

• A very supportive environment
• Private Medical Insurance
• Company Pension Scheme
• EAP Services
• Training
• Wellbeing Days
• Staff Events

What’s next? It’s easy! Click "APPLY" now! We can’t wait to hear from you!

Your data will be handled in line with GDPR.