Sales Support Administrator

Sales Support Administrator - RedDOT Europe are looking for a Sales Support Administrator with strong Excel skills, particularly experience with VLOOKUP and pivot tables, to join the team based from the office in Ipswich, Suffolk in this full-time, permanent position.

About us:

RedDOT Europe is a leading manufacturer of heavy-duty vehicle climate control systems, supplying innovative solutions to customers worldwide. The company prides itself on delivering exceptional service through its dynamic customer service team, which is central to its ongoing success. Company benefits include:
Competitive Salary:
Our offer is a salary of £28,000 per annum. Holiday: 5 weeks annual leave Flexible Working Hours Employee extras such as:
Company pension, Cash Health Plan, bonus scheme, sick pay, life insurance, on-site free parking, and a health & wellbeing programme

About the role:

As a Sales Support Administrator , you will serve as the primary point of contact for customers worldwide, providing high-quality service and administrative support. You will work closely with internal teams and external stakeholders to ensure efficient operations and accurate management of orders, quotations, and customer records. Working hours for this role are 40 hours per week, Monday - Thursday 07:30 - 16:45;
Friday 07:30 - 12:30. Duties and

Responsibilities include:

Provide administrative support to the customer service and sales team Respond to customer inquiries via phone and email Manage orders, quotations, and after-sales support Use customer portals efficiently Maintain accurate records of customer interactions Ensure high-quality communication and timely resolution of queries

About you:

As a Sales Support Administrator , you will have previous experience in a sales administration role and be highly organised, with excellent planning and communication skills. Proficiency in Microsoft Excel is essential , particularly with VLOOKUP and pivot tables.

Experience with ERP systems is desirable, and prior exposure to a manufacturing environment is advantageous. You should be customer-focused, proactive, and able to work effectively in a busy team environment. If you have the relevant skills and experience for the Sales Support Administrator position and would like to be considered, please apply by submitting an up-to-date CV as soon as possible.

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