Timetabling Assistant

Job Title:

Timetabling Assistant (Education Services)
Salary: £28,300 per annum
Job Type: Permanent, Full-time

Location:

Ipswich, IP3

Hours:

40 hours per week (8:30am–5:00pm, 8:00am–4:30pm Fridays), 52 weeks per year
About the Role
Eleven 11 Recruitment is recruiting on behalf of our client for a Timetabling Assistant to join their Education Services team. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is committed to delivering a high-quality, young-person-focused service.
You will play a vital role in ensuring the tuition and education provision runs smoothly by coordinating timetables, communicating effectively with families and tutors, and supporting the wider education team to deliver a responsive and efficient service.
This Role is Ideal For:

• Administrators with strong organisational and communication skills

• Individuals seeking a meaningful role supporting young people’s education

• Candidates who enjoy varied, detail-oriented work in a supportive team environment
Qualifications & Experience
Essential:

• NVQ Level 2 (or equivalent) in Business Administration, Customer Services, or a relevant subject

• Experience working in an administrative role
Desirable:

• Experience with in an education or alternative education environment

• Knowledge of safeguarding responsibilities

• Understanding of GDPR and confidentiality requirements
Knowledge & Skills

• Ability to produce clear, professional documents and emails

• Excellent attention to detail and ability to manage competing priorities and deadlines

• Confident and professional telephone manner

• High standard of written English (grammar, spelling, and sentence construction)

• Strong IT skills, including Microsoft Office

• Ability to plan, prioritise and manage workload effectively

• Desirable: ability to design and manage spreadsheets/databases and identify anomalies or issues

Personal Attributes

• Calm, positive and resilient — even in challenging situations

• Warm, friendly and approachable, able to build strong working relationships

• Flexible, proactive and able to use initiative

• A team player who contributes to a collaborative culture

Key Responsibilities

• Schedule and manage regular sessions for young people and tutors

• Adapt timetables in response to changes, cancellations and availability

• Maintain oversight of tutor availability and pupil attendance

• Arrange cover where required and update schedules accordingly

• Communicate changes clearly and confidentially to tutors and families

• Provide relevant case information to covering tutors where appropriate

• Maintain accurate pupil records within the internal MIS system

• Add, update and manage documentation in line with data protection requirements

• Acknowledge, record and securely file key documents

• Develop a strong understanding of the service to respond to queries effectively

• Respond to internal and external queries promptly and professionally

• Contribute to team meetings and collaborative problem-solving

• Provide cover for timetabling colleagues when required

To apply please call us on (phone number removed) or apply online to (url removed)