Client Account Coordinator

Position: Client Account Coordinator (Permanent)
Job Title:

Client Account Coordinator

Location:

Ipswich area (Hybrid working – office and remote)
Salary: £30,000 – £38,000

Working Hours:

Full-time, Monday to Friday

The Company Our client is a well-established, specialist services provider operating within a technical, data-driven sector. With a long-standing reputation and a global client base, the business supports organisations through a combination of operational services, analytics-led insight and emerging technology solutions. The company is committed to innovation, continuous improvement and creating a genuinely supportive working environment.

The Role The Client Account Coordinator will support the management and delivery of client relationships, working closely with Account Managers and internal operational teams. This role acts as a key link between clients, operations and technology teams, ensuring services are implemented smoothly, maintained effectively and continuously improved.

The position covers both established service-led clients and newer technology-focused clients, requiring strong organisation, communication and prioritisation skills in a fast-paced environment. While the services themselves are technical, the role is initially process-led, with technical knowledge developing over time.

Key Responsibilities Client Onboarding & Implementation

Support the onboarding of new clients, ensuring services agreed during the sales process are transitioned into live operations

Coordinate procedures, reporting requirements and funding arrangements

Liaise with third parties and internal stakeholders to ensure smooth implementation

Client Relationship & Reporting

Act as a primary point of contact for day-to-day client queries

Produce and distribute agreed reporting and support clients with self-service dashboards

Highlight trends, insights and performance issues to Account Managers

Support client meetings with data, statistics and analysis

Financial & Administrative Support

Produce monthly invoice reporting and manage purchase order compliance

Support debtor management by chasing outstanding payments

Provide liquidity projections where required

Data & Systems Coordination

Maintain and monitor data feeds into central databases

Liaise with internal teams and third-party providers on data exchanges and improvements

Support system administration and helpdesk activity for technology-led clients

Internal Collaboration

Act as a bridge between clients, Account Managers, operational teams and software developers

Communicate client requirements clearly and accurately

Support internal coordination meetings and client huddles

Experience and Qualifications Essential

Educated to A-level standard

GCSE Maths and English at Grade 5 (B) or above

Strong MS Excel skills, with confidence using Word and Outlook

Excellent written and verbal communication skills

High attention to detail and accuracy

Experience working to deadlines and managing multiple priorities

Confident engaging with stakeholders at all levels

Desirable

Experience working with corporate or B2B clients

Strong organisational, numeracy and administrative skills

Interest in data, analytics or emerging technology

Project coordination or project management experience

Ability to analyse management information and act on insights

Proactive, adaptable and comfortable working independently or as part of a team

Remuneration and Benefits
Competitive salary within the stated range

Group personal pension with employer contribution

Life assurance

Employee Assistance Programme

Health cash plan including online GP access

Optional salary sacrifice benefits including cycle to work and holiday purchase

Why This Role?

This is an excellent opportunity to join a forward-thinking organisation where you’ll gain exposure to global clients, data-led services and evolving technology solutions. The role offers variety, responsibility and the chance to develop long-term within a supportive and people-focused environment, making it ideal for someone looking to build a career in client account coordination or account management.

Job Reference 2306