Customer success lead

the role:

We’re looking for an experienced and motivated Customer Success Lead to take ownership of customer onboarding journey’s and leading the Customer Success Team.

In this hands‑on leadership role, you’ll coordinate, monitor, and continuously improve how customers are introduced to products and supported through their journey.

You’ll work closely with your team and the wider business to remove obstacles, improve product adoption, and strengthen customer relationships.

If you’re passionate about customer experience and ready to step into a role with real influence and responsibility, this is an excellent opportunity to make an impact.

• Lead & Influence:
  Play a key role in shaping our customer success and onboarding strategy
• Real Impact:
  Your work will directly improve customer satisfaction, retention, and loyalty
• People‑Focused Role:
  Build strong relationships with customers and lead a dedicated team
• Great Work‑Life Balance: 28 days holiday plus bank holidays

• Proven experience in customer success, account management, onboarding, or customer‑facing leadership roles
• Strong organisational and leadership skills with the ability to manage and motivate a team
• Excellent communication and presentation skills
• A solutions‑focused mindset with the ability to identify and remove customer roadblocks
• Confidence in understanding customer goals and translating them into successful outcomes
• Experience delivering product demos, tours, or training sessions is highly desirable

• Overseeing and managing the customer onboarding process across the organisation
• Improving onboarding processes and implementing best practices
• Managing onboarding meetings, product tours, company presentations, and demos
• Supporting customers with product setup for the quickest path to success
• Driving improved product adoption and customer retention