Seasonal Guest Services Associate

Who We Are

Founded in 1891 by a group of visionary volunteers, The Trustees of Reservations (The Trustees) is the nation’s premier conservation and preservation organization. The Trustees preserves, for public use and enjoyment, properties of exceptional scenic, historic, and ecological value in Massachusetts. Our properties are open to all, and we thrive by involving as many people as possible in all that we do.

We aim to protect special places for future generations to enjoy in perpetuity, and have helped protect more than 50,000 acres, including 27,000+ acres on more than 120 reservations that are open to the public. As a non-profit conservation organization, we are funded and supported entirely by our visitors, supporters, volunteers, and our 100,000 Member households. We encourage you to learn more about The Trustees on our website,(Use the "Apply for this Job" box below)..

Salary/Hourly Rate: $16 - $17

Hours per week: 15 hours a week, with flexibility

Job Classification:
Nonexempt, Limited

Job Type: Onsite

Duration:
April - December

Location:

Castle Hill, Ipswich, MA

Your Impact:

Do you love helping people and seeing visitors leave with a smile on their face? Do you know that when guests are greeted warmly, it sets the tone for the rest of their visit?

If so, we want you to join our dedicated and lively team of Guest Services Associates! Members of our guest services team are cheerful, professional, and knowledgeable and make our guests feel welcome, valued and important. Every day is different but our associates continually provide exemplary customer service.

As a Seasonal Guest Services Associate, you play an integral role in ensuring that our visitors enjoy our extraordinary places. With the change to warmer temperatures, we experience an influx of visitors of all ages and backgrounds who want to explore and be inspired by our properties. Sandy beaches, wooded trails, cultural gardens, historic homes, community supported agriculture—there are many ways for visitors to discover and explore The Trustees, and just as many opportunities for seasonal employees to make each visitor’s experience special.

• Welcome and orient visitors upon arrival while providing information about the property and the programs available each day
• Establish a positive visitor experience and provide excellent customer service
• Promote the mission of The Trustees and our work; encouraging guests to join us as members in preserving special places across the state of Massachusetts
• Assist visitors and answer questions cheerfully throughout the day
• Conduct pre-opening setup to assure that everything is ready when the first visitor arrives
• Close and secure the facility at the end of the day
• Reconcile cash register and credit card machines
• Sell tour tickets, visitor amenities, and Memberships at the site
• Make visitors aware of the tour options, rates, etc.
• Advise the Visitor Experience Manager of any problems, maintenance needs, or supply shortages as necessary
• Participate in regular trainings and team meetings that provide professional skill development, update staff on current developments at The Trustees of Reservations, and inform staff of both interpretive philosophy and interpretive techniques that improve visitor experiences on site
• Take shifts at the Welcome Cottage as needed, selling gift shop items, tickets, and orienting guests
• Assist at the Gate as needed

This is a limited-term, nonexempt position (15 hours/week) reporting directly to the Visitor Experience Manager – Castle Hill.

Skills and Experience:

• Professional and team-oriented
• Respectful of all visitors and able to provide exceptional customer service
• Detail oriented and able to carefully track revenue and visitation numbers
• Comfortable and proficient with point-of-sales systems
• Reliable and committed to the position, the site team, and the mission of The Trustees
• Able to multi-task and handle larger crowds
• Able to work outside for extended periods of time when the outdoor admissions station is in operation (typically weekends)
• Will be working primarily indoors. The Great House is heated in the cold weather but does not have…