Customer Service Coordinator

Customer Service Coordinator Vessel Admin

Full time permanent

We are looking for a Customer Service Coordinator to work within our Import Vessel Admin team.

Excellent communication skills are required to support both internal and external customers answering enquiries quickly and professionally. The successful candidate will work within the vessel admin team to ensure all aspects of the role are handled efficiently and accurately within the set KPIs.

At MSC UK our success is a result of the skill and hard work of all of our team members. Our team do not just work for us they develop and grow with us.

How you will help us and what you can expect

In this role you will be providing efficient and effective customer service and communication to our customers across the world ensuring that their shipping documents are accurate and error free. You will be the main point of escalation for the team coordinators and our customers with the ability to manage your own workload to work in line with MSC and your teams KPIs.

This is your chance to work with the team to provide the customer service you would want to be given and contribute significantly to our success.

The key responsibilities for this role also include :

• Manage own workload communicating effectively when support is needed
• Processing work in-line with client requirements and MSC UK performance standards - resolving Customer enquiries quickly and professionally
• To understand and work collaboratively with all internal departments as and when required
• Ensure full recovery of all applicable costs relative to your role
• Work as a team player contributing ideas to the team to help with efficiencies and / or service improvements
• Responsible for running KPI reports and talking discussing the findings through with the team as and when required
• Supporting the team with training and coaching for new and existing members

You can expect to spend time with us to learn about us our customers and our systems. You will be given the autonomy to make commercial decisions and play a vital part in the success of our business.

Skills and experience youll bring to us

At MSC we work as a team we require someone with an excellent work ethic and attention to detail in order to keep excelling. We would like you to bring strong team working skills as well as drive and determination to excel at in your role to not just develop the team but to develop yourself.

You will need strong communication skills and an eye for detail. Day to day you will be using your communication skills to relay accurate and timely information to our customers both written and verbal providing a high level service to all MSC clients.

What we offer

• Competitive salary
• Private Health Care for everyone from day 1
• Generous pension scheme
• Life Assurance 4x salary
• 22 days a day to take on Christmas Eve or New Years Eve
• Free parking
• On-site artisan restaurant
• Discounted gym membership
• Cycle to work scheme
• Flu vaccines and eye care vouchers
• Buy or sell holiday scheme (opportunity to buy or sell up to 5 days)
• Christmas club saving
• MSC Cruises friends and family discount
• Full induction day and training provided
• Learning and development opportunities
• Dress for the day policy / modern office environment

What Working for Us Means

We pride ourselves on being the employer of choice within our industry. We are a family company and our family values feed into everything we do. We are passionate about what we do we challenge ourselves to achieve excellence and we are tenacious in overcoming obstacles. Through working together with passion and enthusiasm we provide a unique experience for our customers.

We are in continuous evolution. We strive for the most innovative solutions to embrace change always respecting safety and the environment.

Our mission is to provide our people with personal fulfilment and enrichment. We are committed to sharing our knowledge delivering training and support; enabling our peoples professional growth. We ensure fair opportunities through providing long-term career development embracing diversity and valuing all cultures. Diversity bringing strengths through different viewpoints experiences & approaches.

MSC VALUES

We are a Family Company

Passion

We Care for People

We are in Continuous Evolution

We believe in Equal Opportunities

Required Experience

IC

Key Skills

Senior Care, Customer Service, Developmental Disabilities Experience, Computer Skills, Microsoft Outlook, Case Management, Computer Literacy, Dispatching, Home Care, Administrative Experience, Social Work, Word Processing

Employment Type

Unclear

Experience

years

Vacancy

1

Yearly Salary Salary

25001 - 30000

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