Casual Dental Receptionist

The University of Suffolk Dental CIC in Ipswich is looking for experienced dental receptionists to join our team on a casual basis (to provide ad hoc cover for absences such as sickness and holiday). Daytime, evening, and weekend shifts are available.

The University of Suffolk Dental CIC represents a step‑change in dental care in Suffolk and North‑East Essex, and we are looking for an experienced Dental Receptionist to join our team.

We welcome applications from organised, adaptable, and friendly individuals who can remain calm and professional and help us to provide a high level of customer service in a fast‑paced environment.

Main duties of the job

• Welcoming and receiving service users and their carers into the dental service
• Dealing with telephone and face‑to‑face enquiries about the dental service in a professional and empathetic manner
• Booking, rescheduling, and amending appointments for service users, which will include direct face‑to‑face and telephone contact
• Offering regular updates to service users waiting and where appropriate, explaining any reason for the delay in being seen
• Explaining NHS service user charges using professional judgement and empathy when there may be barriers to understanding
• Providing advice and information to service users and or carers, ensuring that leaflets and all information presented is current
• Collaborating with the dental team, senior management, and wider colleagues to maintain the effective running of the dental service
• Administration duties including updating internal systems

Requirements

• Experience working in a dental setting (dental nurse or receptionist)
• Excellent communication skills
• Personable, highly motivated, flexible, dependable, and organised
• Ability to keep calm and professional in a fast‑paced environment
• Strong teamwork ability with an enthusiastic attitude

About us

We are an innovative Dental Social Enterprise and a unique partnership between the University of Suffolk and Suffolk and North‑East Essex Integrated Care Board that really wants to make a difference to people through the delivery of accessible NHS dental care. We are a purpose‑led and values driven organisation. Our mission is clear; we are here to deliver ordinary dental care with extraordinary care.

We care about the wellbeing of our staff and offer a flexible suite of benefits. These include:

• Competitive salary
• Workplace pension
• Opportunities for professional development and CPD
• Uniform
• Supportive and collaborative work environment
• State‑of‑the‑art dental facilities
• Flexible working arrangements to suit work‑life balance

Job responsibilities

For more information, please see job description attached.

We recommend that you apply as soon as possible, even if the closing date is in the future.

Applications received may be reviewed before the closing date and, should we receive a high number of applications for this post, or high‑quality applications which demonstrate suitability, we reserve the right to close the vacancy early.

We may hold interviews as and when applications are received, and we reserve the right to offer to a candidate prior to the closing date.

Person Specification Education and Qualifications Essential

• Educated to NVQ level 3 / A Level standard or equivalent professional qualifications

Desirable

• Customer Service Training Programme or equivalent
• Knowledge of sterilisation procedures

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details Employer name

University of Suffolk

Address

University of Suffolk Dental CIC, James Hehir Building

University Avenue

Ipswich

Suffolk

IP3 0FS

Employer's website

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Contract

Bank

Working pattern Reference number

AC1456263

IpsCDR

Job locations

University of Suffolk Dental CIC, James Hehir Building

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