Operations Technician Job Ipswich area,England UK,Engineering

Seven Asset are looking for a Operations Technician to join our team.

Job Type: Full-time, Permanent

Main Duties/Responsibilities to include

Oversee technical requirements of vehicle breakdowns and customer enquiries while ensuring that vehicle downtime is kept to a minimum
To assist our Fleet Support Advisors when answering incoming calls
To oversee technical aspects of the live VOR (Vehicle off road) and roadside breakdown boards
To maintain an up-to-date knowledge of preferred suppliers
To negotiate and maintain parts costs and labour rates to a satisfactory minimum
Be actively involved in the continued development of the department
From time to time be involved in customer meetings and form good working relationships with all customers
To keep the relevant technical fleet engineer and line manager fully informed of all customer and supplier issues as soon as possible
To competently check the vehicles current status and historical repairs for repeated mechanical issues
To understand the authorisation escalation process
Provide periodic weekend/evening office cover including out of hours cover from home (rota based) – Weekend as escalation point
To escalate any suppliers who are not performing to the required standards to your line manager and work on a proposal for managing and resolving the poor performance
To maintain relationships with customers and suppliers alike
To be a team player who assists and supports other colleagues
To update the main computer system with job details, costs and information
To assist with checks on suppliers to ensure they are adhering to their SLAs for both parts and labour
To maintain and improve a high standard of maintenance as defined by current road transport legislation and company standards
To keep aware of industry standards and new design developments, making recommendations for efficiency and cost improvements
To constantly seek ways of making the business more efficient and cost effective within the constraints of the budget
To assist the senior operations management team and to take responsibility for various activities as delegated
Innovate and challenge the status quo
To ensure you take ownership of whichever task you are given to complete

Skills & Personal Attributes

Required:

Workshop, Parts or Fleet Engineering experience required
Excellent telephone manner and customer support skills
Comfortable with basic IT operating systems
To be able to work in a fast-paced environment
To complete all tasks to a high standard
Ability to work on your own initiative
Possess good all-round team player capabilities

Good interpersonal and communication skills
High levels of attention to detail
Management reporting
Passion for a customer centric and people orientated based role

NO AGENCIES PLEASE

FEEL LIKE THE RIGHT FIT FOR SEVEN GROUP? APPLY TODAY!

Please get in touch with any questions. To apply please submit an up-to-date CV either via our online form or email us.

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With over 25 years of industry knowledge, dealing with independents and multi-national companies, we have built a vast portfolio.

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