Field Application Engineer

Field Application Engineer (FAE)

Annual salary: £40,000 to £60,000, depending on experience.

Work location: Adastal Park, Ipswich

The Role

Our client is a global provider of broadband and wireless communication solutions. They are looking for a Field Application Engineer to support their UK customers and ensure the successful deployment of their networking devices. In this role, you will work closely with international R&D teams and Telecom Operators, providing technical expertise throughout the product lifecycle.

They are seeking a motivated Field Application Engineer to support customers across the UK, working with cutting-edge networking and broadband solutions developed by their global engineering teams.

You will:

• Provide technical support and on-site assistance to customers and channel partners.
• Act as the key technical liaison between customers, sales teams and R&D.
• Deliver product demos, training and troubleshooting.
• Support both pre-sales and post-sales activities, ensuring smooth deployment and high customer satisfaction.

About You

You are a customer-focused Engineer with strong technical capability and clear, confident communication skills. You enjoy solving complex issues, working independently, and supporting customers both remotely and on-site.

You Ideally Have:

• A degree in Computer Science, Electrical/Electronic Engineering, or a related field.
• Knowledge of networking, broadband, routers/gateways, and wireless technologies.
• Strong analytical and problem-solving abilities.
• Experience in field support or customer-facing engineering roles (preferred).
• Willingness to travel to customer sites when required.

Essential Requirements:

• 3 - 5+ years of experience in the networking or broadband industry.
• A solid understanding of software development and testing principles.
• Hands-on experience with broadband networks.
• Proficiency in Python, scripting, and Linux.

Nice To Have:

• Experience with Wi-Fi, VoIP, or IoT technologies.
• Familiarity with ACS/TR-069 and TR-181 testing and management in lab or production environments.
• Experience with defect-tracking systems such as JIRA.

What Our Client Offers:

• Opportunity to work with advanced networking and broadband technologies.
• Competitive salary aligned with UK engineering roles.
• Supportive environment with opportunities for professional development.
• Close collaboration with global teams and exposure to real-world deployments.

How To Apply

Please submit your CV and a self-introduction materials Cover Letter now.

Equal Opportunities

Our client is an equal-opportunity employer and welcome applications from all qualified individuals regardless of age, gender, ethnicity, disability, religion, or sexual orientation.