Collections Officer

About the Role

What We Need Corpay is currently looking to hire a Collections Officer within our Fleetcor Europe division. This position falls under our IVP line of business, located in Ipswich, UK. In this role you will be managing and recovering returned Direct Debit payments across multiple lines of business within Corpay, ensuring prompt resolution of overdue balances and minimizing bad debt.

Your role In this role you will be reporting to the Collections Team Leader.

What You’ll Be Doing As a Collections Officer, you will be expected to work in a hybrid environment. Corpay will set you up for success by providing:

• Assigned workspace in our Ipswich office.
• Company‑issued equipment.
• Formal, hands‑on training.

• Ensuring accurate ledger management always following best practice procedures.
• Recovering unpaid Direct Debits.
• Undertaking timely referral of collection issues to management, as appropriate.
• Building and developing positive relationships with internal and external stakeholders, suppliers and clients.
• Engaging with customers in a professional and empathetic manner to resolve outstanding balances and maintain positive client relationships.
• Ensuring customer queries are responded to promptly and accurately, with a ‘correct first time’ approach.
• Maintaining ageing debt within agreed targets, through effective communication and timely follow‑up, with guidance and support from management.
• Ensuring compliance with Data Protection Act where any payment information is provided.

• Previous credit control collection experience would be preferable.
• Excellent verbal and written communication skills with professional telephone manner.
• Good attention to detail and accuracy.
• Methodical and organised.
• Computer literate, with familiarity of Microsoft Office (or similar).
• Calm and Professional when resolving disputes.
• Cooperative and dependable with an aptitude to work as part of a team.
• Ability to work on own initiative.
• Able to make own decisions and to recognise when to escalade.

• 4 X Life insurance.
• Pension scheme 5% employer contribution.
• Private Healthcare.
• 25 days Holiday (plus Holiday Buy/Sell).
• Access to benefits portal.
• Access to Linked In learning.

CORPAY is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, CORPAY has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, CORPAY is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.

We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.

CORPAY is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:

• Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations.
• Empowering our people to share their experiences and ideas through open forums and individual conversations; and
• Valuing each person’s unique perspectives and individual contributions.

Embracing diversity enables our people to “make the difference” as CORPAY and its more than 8,000 employees continue to shape the future of global payments. Learn more by visiting  or following CORPAY on Linked In.

CORPAY is an Equal Opportunity Employer. CORPAY provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

• Entry level

• Full‑time

• Accounting/Auditing and Finance