Apprentice Pensions Officer

Job Details

Suffolk County Council

Address:
Endeavour House, Ipswich IP1 2BX
– Hybrid working

Salary: £25,185 per annum (pro rata for part time)

Hours:

37 hours per week – flexible working options available

Contract:

Fixed term or secondment for up to 20 months (Apprenticeship)

When you join the Suffolk County Council Pensions team as an Apprentice Pensions Officer we’ll support your development from the start. We’ll help you to play to your strengths, diversify your skills and build an influential and impactful career. With a variety of career paths and learning opportunities to explore, if you’re motivated and passionate there’s no limit to how far your ambition could take you.

Reimagine the possibilities.

As an Apprentice Pensions Officer, you will assist in delivering a proactive, efficient and effective pensions service. You’ll be responsible for creating and maintaining accurate records, supporting the calculation and payment of benefits in line with relevant legislation. Your duties will include carrying out a range of pensions administration tasks within set guidelines, calculating the full range of individual pension and related entitlements, and ensuring the service provided to customers is accurate, timely and compliant.

You will also provide clear written and verbal information to customers and clients.

Are you able to work to a high degree of accuracy? Can you remain calm under pressure and meet deadlines? Are you engaged, focused and motivated? If you’re interested in gaining a broad understanding of pensions and related procedures while developing valuable skills, this role is an excellent opportunity.

• Level 3 Pensions Administrator – Pensions administrator / Skills England
• Length of apprenticeship: 18 months plus 2 months for the end point assessment

We welcome apprenticeship applications from all ages and backgrounds. There's no upper age limit – it's never too late to start developing new skills. We want to provide opportunities for anyone interested in launching or advancing their career. The apprenticeship you're applying for must build on your qualifications. If you have experience in this field, the apprenticeship must be at a higher level.

Read the Job and Person Profile (Word) and the Apprenticeship Recruitment Brochure. During the apprenticeship, you'll be working towards the role described in the Job and Person Profile. You will have the opportunity to receive hands‑on training and pursue certification. Completing your apprenticeship does not guarantee a full‑time position. However, we are dedicated to helping you find a job. You will have priority access when you apply for vacancies.

This applies during the final 3 months of your contract.

• Level 2 English and maths qualifications grades 4-9
  * or C-A* (or help can be given for you to gain them whilst doing the apprenticeship)
• High attention to detail and accuracy
• Strong organisational skills to manage multiple tasks
• Good communication skills for explaining complex information clearly
• Commitment and motivation to learn and develop knowledge of pensions

The Pensions Team at Suffolk County Council is part of the Finance service, dedicated to delivering a proactive and efficient pensions administration service to customers, employers, and their employees. The team is committed to accuracy, timeliness, and compliance with relevant legislation, working collaboratively to support each other and provide expert guidance on complex pension queries. With a strong focus on professional development, inclusivity, and continuous improvement, the team values innovation, support, and a shared commitment to making a positive difference for Suffolk.

We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality…