Receptionist​/Care Navigator

Two Rivers Medical Centre has an opportunity for an enthusiastic and proactive receptionist to join our team on a part-time basis for 18 hours per week working Monday's, Wednesday's and Friday's 2pm to 7pm. The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.

• Greeting and directing all patients.
• Making appointments.
• Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
• Advising patients of practice procedures.
• Registering new patients.
• Accurately maintaining patient database and records, photocopying, filing and scanning.

As an employee of Two Rivers Medical Centre, you will enjoy the following benefits:

• Genuine responsibility from day one
• Work with a strong social purpose
• A competitive salary with increments based on professional development
• Membership of the NHS pension
• Support to guide your personal and professional development
• Excellent training and development opportunities
• Working in a purpose built facility

Ifyou would like to find out more information about this role, please see the attached job specification.

• Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
• Experience of working with the general public, being sensitive and empathic in distressing situations.
• Ability to work as part of a team.
• Strong IT and administration skills, with a high level of accuracy and attention to detail.
• Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. All applicants should ensure that they live within reasonable commuting distance.
• Previous medical or healthcare receptionist experience is desirable.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.