Technical Service Delivery Manager

Clarksons is the world’s leading provider of integrated shipping and offshore services, bringing our connections and experience to an international client base. Our intelligence adds value by enabling clients to make more efficient and informed decisions. Our global reach, local knowledge and expertise is what makes us unique.

The Service Delivery Manager will interpret and anticipate the needs of their customers and establish close working relationships with them. The Service Delivery Manager must therefore possess practical IT and business experience, knowledge support processes and strategies, knowledge of the CPS initiatives, projects and guidelines. This role may require out‑of‑office work outside of the standard office hours and will require travel through UK and Global CPS Offices.

• Ensure high-quality IT service delivery, aligning with business needs and SLAs. Manage incident, problem, and change management processes effectively.
• Act as the key point of contact for internal teams and external clients, ensuring alignment on service expectations and continuous improvement initiatives.
• Carry out service reviews with business management to ensure requirements for IT services, solutions and products continue to be met and use this to help drive global continuous improvement strategies and initiatives.
• Leverage hands‑on IT infrastructure experience to drive best practices in cloud, network, server, and data centre operations. Provide guidance and troubleshooting support when necessary.
• Oversee and manage infrastructure‑related projects, ensuring they are delivered on time, within scope, and within budget. Utilize Agile or traditional project management methodologies as required.
• Collaborate with business stakeholders to gather requirements, analyse IT service gaps, and propose enhancements or new solutions that align with business objectives.
• Identify and implement service improvements, automation, and efficiency measures to enhance IT operations.
• Ensure IT services adhere to security, compliance, and governance requirements.

Skills & Experience:

• Strong background in IT infrastructure (servers, networking, cloud, virtualisation, storage, security, etc.). Hands‑on experience is a plus.
• Deep understanding of ITIL frameworks and best practices. ITIL certification is desirable.
• Experience managing IT infrastructure projects using Agile, Waterfall, or hybrid methodologies. PMP, PRINCE2, or equivalent certification is an advantage.
• Ability to translate business requirements into technical solutions and vice versa. Experience with process mapping, documentation, and gap analysis.
• Strong analytical skills with the ability to troubleshoot complex technical issues and drive resolutions.
• Excellent verbal and written communication skills, with the ability to engage both technical and non‑technical stakeholders effectively.

Mid‑Senior level

Full‑time

Information Technology and Consulting

Maritime Transportation