Modern Workplace Specialist

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve.

Our commitment to doing business the right way is rooted in our TRUE values –
Trust, Respect, Unity, and Empowerment.

Working Pattern: Monday to Friday

We’re looking for a SharePoint Online–focused Modern Workplace Specialist to own, administer, and continuously improve our SharePoint and connected Microsoft 365 collaboration ecosystem. You will lead on tenant-level SharePoint administration, information architecture, site provisioning, governance, security & compliance, and user adoption—ensuring SharePoint, Teams, and One Drive work together seamlessly to meet business needs. You’ll partner closely with business stakeholders to understand requirements, translate them into scalable SharePoint solutions, and collaborate with IT operations, security, and product teams to deliver secure, performant, and well-governed platforms.

You’ll also monitor service health, drive usage, and optimise licensing and configuration to meet SLA/KPI targets. (Evolved from the original responsibilities in your base document.)

• Own day-to-day administration via the SharePoint Admin Centre, including site collection management, hub site design, storage quotas, sharing controls, and service settings.
• Define and enforce governance for site provisioning, lifecycle, archival/retirement, naming conventions, and ownership models.
• Manage permissions at scale (role-based access, groups, Azure AD groups, and Microsoft 365 groups) and oversee external/guest access and B2B collaboration.

• Design IA (hub/spoke model, site templates), metadata, content types, Term Store, and search configuration to improve findability and compliance.
• Implement and maintain retention and sensitivity labels, records management policies, and DLP for SharePoint, One Drive, and Teams.

• Build and maintain automated site provisioning using PnP Power Shell, site scripts/site designs, and Power Automate.
• Administer and tune One Drive and Teams SharePoint underpinnings; ensure coherent experiences across modern pages, lists/libraries, and Teams channels.

• Plan and execute migrations (on-prem SharePoint to SPO and tenant-to-tenant where required) using tools such as Sharegate and Quest. Validate content, permissions, and post-cutover integrity.

• Engage with business stakeholders to capture requirements and translate them into SharePoint solutions.
• Create user guides, run training and champion networks, and drive feature adoption (Viva Connections, Lists, and new SharePoint experiences).

• Maintain run books, architecture diagrams, standards, and governance documentation.
• Track license and storage usage; recommend cost optimisations and configuration changes to improve ROI.

• 3+ years hands‑on SharePoint Online administration at tenant and site‑collection levels, including governance, provisioning, permissions, external sharing, and lifecycle management.
• Strong understanding of information architecture, Term Store, content types, search schema, and modern sites/pages.
• Proficiency with Power Shell (especially PnP.Power Shell) for administration and automation; comfort with Power Automate for operational workflows.
• Practical experience integrating SharePoint with Teams and One Drive, and managing the SharePoint foundations of Teams (files, permissions, lifecycle).
• Solid grasp of M365 Security & Compliance concepts: retention/sensitivity labels, records management, DLP, eDiscovery, and audit.
• Proven ability to troubleshoot, analyse service health, and resolve complex SharePoint issues, clear written and verbal…