Senior AppOps Engineer

About ISG

ISG is a dynamic global construction services company.

We have had a hand in some of the worlds most impactful and recognisable places but our legacy is about far more than buildings. Across Europe the Middle East and Asia we deliver places where people and businesses make memories forge new experiences and reach their goals.

In short we deliver the places that enable people and businesses to thrive.

At ISG we value everyones opinion in every matter. Our inclusive culture is hugely important to ISG and we are looking for intellectually curious compassionate people who would like to expand their skills whilst working on exciting new products.

Ensure culture of knowledge sharing within the team by sharing insights into the work you have delivered creating high quality knowledge articles and sharing learnings in team environments.

Support individuals with their learning journeys identifying opportunities for people to learn and grow.

Work closely with other technical teams including Service Delivery and our Portfolio teams to proactively share knowledge of technical solutions.

Create and nurture business relationships with 3rd party partners Product Owners and other areas of the business understanding the impact of technical solutions and desired outcome.

This is a hands-on role for a Senior App Ops engineer who wants to be part of a new product driven organisation and influence the development build and ongoing maintenance and upkeep of ISGs core business applications including Microsoft Dynamics - Business Central Service Now Work Day Smart Source.

This role requires a dynamic work ethic with a deep technical background who can ensure these critical applications are running smoothly efficiently and securely. You will work closely with cross-functional teams to design implement and maintain scalable systems troubleshoot complex issues and drive operational excellence with a particular focus on leveraging Azure applications and integration hubs.

Collaborate with Portfolio Strategists Owners Architects and Cloud Infrastructure Engineers to deliver industry leading application performance.

Lead our portfolio projects aiding in the design implementation and maintenance of our ERP BI CRM and Procurement business applications including Microsoft Dynamics Business Central Service Now Smart Source and Workday.

Monitor and manage application performance and reliability ensuring high availability and scalability.

Automate operational processes including deployment monitoring and alerting.

Troubleshoot and resolve complex application issues in collaboration with development functional and IT teams using our ITSM solution Service Now.

Collaborate with our Dev Ops teams s to design and optimize our deployment pipelines.

Develop and maintain a Just Enough documentation mantra for App Ops processes and procedures.

Work within a wider App Ops team and provide mentorship and provide guidance to our other App Ops engineers.

Utilise Azure Application Services and Integration Hub to streamline and enhance App Ops.

Leverage strong SQL skills for database management optimization and troubleshooting.

Work to a high degree of accuracy with good attention to detail resulting in consistent technical configuration and documentation.

Promptly and efficiently resolve issues and problems and ensure they do not reoccur.

Develop and maintain robust monitoring solutions tailored specifically to our business applications ensuring early detection of issues and anomalies.

Lead incident response efforts during critical incidents coordinating with cross-functional teams to restore normal operations swiftly.

Conduct and create regular audits and assessments to identify and address potential security vulnerabilities specifically within the ISO
27001 framework

Lead efforts to diagnose and resolve application-related issues collaborating closely with Dev Ops squads to implement effective solutions as well as maintain healthy relationships with our third-party partners.

Provide evolving monitoring solutions to provide fixes before they are detrimental to the platform.

Analyse existing…